Salary : $61,838.40 Annually
Location : Asheville, NC
Job Type: Full Time
Job Number: 2023-00948
Department: Water Resources
Division: Maintenance & Repairs
Opening Date: 07/19/2023
Closing Date: 7/26/2023 5:00 PM Eastern
Summary
About us:
The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.
About our opportunity:
The City of Asheville is seeking qualified applicants for the position of Water Maintenance Supervisor for the Water Resources department/Maintenance Division. The purpose of this classification is to supervise day-to-day operations and staff involved in the installation, construction, maintenance, and repair of water systems and equipment.
– Hiring Rate: $29.27
– Full Salary Range: $29.27 – $43.90
Essential Duties & Responsibilities
- Supervises, directs, and evaluates assigned staff: plans, directs and reviews work of individuals and the team; processes employee concerns and problems and counsels as appropriate; recommends discipline, disciplinary actions, or discharge; completes employee performance appraisals and salary increases; participates in interviews and makes hiring recommendations; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
- Organizes, prioritizes, and assigns work: prioritizes and schedules work activities in order to meet objectives; develops and oversees employee work schedules to ensure adequate coverage and control; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and
- provide technical expertise; provides progress and activity reports to management; and updates and maintains department standard operating procedure manuals.
- Ensures adherence to established regulatory requirements and safety procedures: monitors work environment and use of safety equipment to ensure safety of employees and other individuals; ensures compliance with established environmental protection rules, regulations and standards; responds to and investigates safety violations, accidents, injuries, and damage claims; and maintains all related documentation.
- Monitors computer-based work order maintenance management system: ensures complete and accurate documentation of all work orders, completed maintenance and repairs, inventory of equipment, parts and supplies, etc.; utilizes data to schedule repair and maintenance activities; monitors volume and completion of work orders; and orders parts and supplies as needed.
- Conducts on site work reviews: ensures full utilization of personnel, materials, and equipment with concern for quality, safety, and efficiency; ensures efficient distribution of work between sections and crews; and ensures compliance with all applicable codes, laws, rules, regulations, standards, policies, procedures, and specifications.
- Supervises work activities and projects: determines repair and maintenance needs, including leaks, line renewals, line repairs, water service shut downs, etc.; plans and manages water infrastructure installation projects, including budget management, right of way clearing, inspections, etc.; completes Boiled Water Advisory and collects and submits samples; coordinates communication with City departments, as well as county, and state agencies regarding water service interruptions due to City projects; and coordinates with private engineering firms and contractors regarding water infrastructure installations.
- Monitors contracted work: communicates with contractors regarding work in progress and completed work; coordinates bid proposals for contracted services; reviews payment requests; works with contractor to correct deficiencies; approves payment requests; and maintains related documentation.
- Assists in developing and monitoring budget and expenditure items relative to area of responsibility: recommends budgetary and capital additions; and identifies and recommends methods, measures and improvements to reduce operating costs without impacting service levels.
- Identifies and recommends improvements, such as system improvements, methods of alternative repair/rehabilitation, new technology, etc. to increase efficiency and decrease negative environmental impact to the community: and assists with implementation as needed.
- Coordinates work activities with other City departments, and local and state agencies and departments as needed: monitors water infrastructure during road construction projects; ensures maintenance, safety and function of systems during construction; and coordinates the relocation of meters, hydrants, mains, etc.
- Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented.
- Monitors contracted work: communicates with contractors regarding work in progress and completed work; coordinates bid proposals for contracted services; reviews payment requests; works with contractor to correct deficiencies; approves payment requests; and maintains related documentation.
- Assists in developing and monitoring budget and expenditure items relative to area of responsibility: recommends budgetary and capital additions; and identifies and recommends methods, measures and improvements to reduce operating costs without impacting service levels.
- Performs related duties: attends meetings; coordinates communication across departments regarding water utility maintenance activities; and serves as duty officer, as scheduled.
Communicates with supervisor, subordinates, other City employees, contractors, the public, outside agencies and organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives, reviews, prepares, completes, processes, forwards or retains as appropriate various forms, reports, correspondence, leave requests, timesheets, applications, product specifications, as built and construction plans, work orders, corrective action forms, standard operating procedures, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
- Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Education & Experience
High school diploma or GED required, with vocational or technical training in construction management, water distribution, utility maintenance, or a related field; supplemented by three years of experience in water utility installation, maintenance, and repair; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid North Carolina Class A Commercial Driver’s License (CDL), including appropriate endorsement(s). Must possess and maintain the following additional certifications or licensures: CPR, First Aid, Flagger, Forklift, Work Zone Supervisor, Trenching and Shoring, Confined Space, and must possess a Class A Water Distribution License.
Applicants with equivalent experience and/or education may be considered.
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly
The City of Asheville offers a comprehensive benefit package and other programs, resources, policies and practices that integrate work/life strategies. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family.
The City of Asheville provides eligible employees with access to a variety of benefit plans that promote health and wellness, in addition to helping you build financial resources for retirement. We offer the benefit plans you would expect from a leading employer-such as health insurance, dental insurance, life insurance, retirement and a variety of other voluntary programs that can be valuable for your specific needs.
Benefits offered include:
- Health Insurance (choice of several plans) with pharmacy card included
- Dental Insurance
- Vision Insurance
- Health Services Clinic available during work hours (no co-pay needed)
- Nationally recognized disease management programs
- 5% employer contribution to 401(k)
- ICMA 457 – voluntary
- Contributory retirement system (LGERS)
- 12 days vacation per year increasing with service to 20 days
- 12 days sick leave per year increasing with service to 15 days
- 11 paid holidays per year
- Employee Assistance Program
- Sick Leave Sharing Bank
- Medical and Dependent Care Reimbursement Plans
- Life Insurance (choice of several plans)
- Long Term Disability
- Tuition Reimbursement Program
- Employee Discounts
- College Savings Program (voluntary)
- Long-Term Care Insurance (voluntary)
- Cancer Insurance Plan (voluntary)