Sr. Manager, Certification Operations
Our client is looking for a Senior Manager, Certification Operations to join their Certification team. We are looking for a strategic dynamic individual who has professional experience working in Certification Operations Management and supervising others.
Our client offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!
Location: Rosemont, IL
Schedule: Hybrid schedule – candidate needs to be local to Chicago.
Pay: $90-110k, contract to hire
Hours: 9:00am-5:00pm, Monday-Friday
Industry: Non-profit/ Association
Responsibilities:
-Oversee the timely response to candidate worldwide testing inquiries;
-Directly supervise staff members. Carry out supervisory responsibilities including: interviewing, hiring, and training staff; planning, assigning and directing work; appraising performance; coaching; rewarding and disciplining staff; addressing complaints; and resolving problems.
-Serve as secondary management escalation point for any operational issues in the department;
-Monitor and provide accurate reporting on the program status throughout its life cycle for all products within the certification portfolio;
-Understand, track and analyze certification program data: using quantitative, qualitative and analytical skills to create/generate data reports, program update reports and provide recommendations for new ideas and enhancements to support certification and revenue growth;
-Report monthly financial reconciliation of certification orders in database to ensure more accurate monthly and yearend financial reporting and improved forecasting and budget monitoring processes;
Oversee the certification purchasing system, allowing clients to successfully purchase APICS Certification products directly through our web service, E-commerce system and monitor the exam scheduling and delivery process;
-Assist in managing projects for Certification initiatives, interact with project management database system (JIRA), and ensure all department projects are delivered on-time, within scope and within budget;
-Assist, create and/or maintain comprehensive project documentation; develop a detailed project plan to monitor and track progress; and perform risk management to minimize project risks, as needed;
-Oversee and monitor certification customer experience and determine the most effective manner to resolve customer issues;
-Resolve vendor issues, troubleshoot problems associated with vendor services and communicate issues and concerns;
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.