Customer Service Representative Part Time – HPSP

Salary: $19.87 – $26.36 Hourly

Location : Grand Island, NE

Job Type: Part Time

Job Number: 0159-0723

Department: Parks and Recreation

Division: Heartland Public Shooting Park

Opening Date: 07/20/2023

Closing Date: Continuous

Description
Perform a wide variety of general clerical duties for the Heartland Public Shooting Park; and provide information and assistance to the public. Must be at least 21 years of age.
Essential Functions

Display honest, trustworthy, and ethical behavior when dealing with internal and external customers.

Establish and maintain cooperative working relationships with those contacted in the course of work.

Regular attendance that is punctual and dependable is required.

Process all transactions accurately and efficiently; insuring that cash drawers balance and customers receive the correct change.

Provide customers with fast, friendly service.

Offer guidance to patrons by providing information about venues. Answer questions regarding use of the venues, fees, times, and availability.

Update and manage social media content.

Perform a wide variety of routine clerical work including filing, verifying and recording information.

Act as a receptionist; answer the telephone and assist the general public; provide general information on departmental procedures as required; refer calls to appropriate department personnel.

Perform record keeping; maintain and verify personnel schedule; verify information for payroll generation.

Obtain price quotes from vendors and prepare requisitions as requested.

Operate computer, typewriter, adding machine, copy/fax machine and other office equipment.

Sort and file documents and records; maintain alphabetical, index and cross-reference files as well as notebooks of documentation as per permit regulations. Write and/or update instructions for reports as needed.

May train others in clerk duties.

Receive, sort and distribute incoming and outgoing correspondence; confirm bills for payment prior to authorization by management staff.

Maintain inventory of office supplies and request supplies and materials as needed.

May maintain office, including, but not limited to, dusting, sweeping, mopping, and painting as requested.

Perform related duties as assigned.

Qualifications
Knowledge of:

English usage, spelling, grammar and punctuation.

Principles and procedures of record keeping and word processing.

Basic mathematical principles.

Modern office methods, practices, procedures and computer equipment.

Business letter writing and report preparation.

Working knowledge of Microsoft Word, Excel and Publisher.

Understanding of shooting sports is preferred.

Ability to:

Perform routine clerical work with ease and accuracy.

Multi-task effectively.

Understand and carry out oral and written directions.

Type at a speed necessary for successful job performance.

Perform simple mathematical calculations.

Work courteously with the general public over the telephone or in person.

Communicate clearly and concisely, both orally and in writing.
Supplemental Information
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

No experience is required. Previous clerical experience is desirable.

Training:

Equivalent to the completion of the twelfth grade.

License or Certification:

None required.

Heartland Public Shooting Park- Hours of Operation:

Winter Hours:

Monday-Tuesday: Closed

Wednesday-Friday: 1:00 p.m.-7:00 p.m.

Saturday: 9:00 a.m.-5:00 p.m.

Sunday: Noon-5:00 p.m.

Summer Hours:

Monday-Tuesday: Closed

Wednesday-Friday: 3:00 p.m.-9:00 p.m.

Saturday: 9:00 a.m.-5:00 p.m.

Sunday: Noon-5:00 p.m.

Working Hours:

Position will work 3 Sundays a month from 11:30 a.m.-5:30 p.m., but may be asked to work additional hours if needed.

Salary:

Position will start at the entry level of the City’s salary table. Consideration may be given if experience exceeds entry level qualifications.

Other:

Candidates are subject to a background check.

There are no benefits associated with this position.

01

The information provided to these Supplemental Questions will be used in combination with the employment application to determine whether candidates’ meet the qualification requirements and/or the final score. Failure to provide detailed and complete information may result in the application being rejected or receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information.

  • I acknowledge I have read and understand the above information.

02

Please detail any relevant experience to this position.

03

This position requires applicants to be at least 21 years of age. Are you at least 21 years of age or older?

  • Yes
  • No

04

Do you possess a high school diploma or equivalent?

  • Yes
  • No

05

The Heartland Public Shooting Park is open the following hours: Wednesday – Friday 1:00 p.m. – 7:00 p.m., Saturday 9:00 a.m. – 5:00 p.m. and Sunday Noon – 5:00 p.m. This opening is for the Sunday shift and may fill in other days as needed. Will the Sunday hours work with your schedule?

  • Yes
  • No

06

Candidates offered employment will be subject to a pre-employment/post-offer physical and drug screen. Do you understand the requirement?

  • I understand the requirement.
  • I do not understand the requirement.

Required Question

Job Category
Sports, Fitness and Recreation
Job Type
Part Time
Salary
USD 19.87 - 26.36 per hour
Country
United States
City
Grand Island
Career Level
unspecified
Company
City of Grand Island, NE
JOB SOURCE
https://www.governmentjobs.com/careers/grandisland/jobs/4128569