The Office of Revenue comprises divisions and offices performing the following activities: revenue collections and centralized data reporting. The areas are Centralized Data Entry (CDE), Claims & Collections (C&C), Division of Financial Review and Processing (DFRP), Office of Liens & Trust (OLT) and Supplemental Nutrition Assistance Program – Claims & Recovery (SNAP-CR).
Within Revenue, SNAP-CR is a revenue producing, federally mandated program within HRA by which SNAP overpayment evaluations are processed in accordance with City, State and Federal regulations. The United States Department of Agriculture’s (USDA) regulations require that an overpayment evaluation be performed on all households that may have received more SNAP benefits than the amount to which they were entitled. SNAP-CR is tasked with the evaluation and development of all potential Cash Assistance (CA) and Non-Cash Assistance (NCA) SNAP overpayments. This unique department not only establishes claim overpayments, recovery overpayments but also implements and lifts SNAP sanctions.
SNAP-CR is recruiting for (1) one Eligibility Specialist Level II to function as a Claims Review Specialist, who will:
• Review, process, determine and/or establish cases assigned manually or via Automated SNAP Claim System (ASCS) cases for potential SNAP benefit overpayment.
• Through the application of SNAP benefit rules and using retrospective budgeting; determine the overpayment start date, claim period, claim type, claim amount and complete a claim packet and/or process manual/electronic paperwork for manual collections on closed SNAP claims.
• Initiate actions to implement intentional program violations (IPV) sanctions, lift IPV sanctions or process fair hearing (FH) decisions/packets on claim cases.
• Obtain collateral information / documentation as needed.
• Prepare electronic and paper eligibility forms following the review of information sources I.e. Welfare Management System (WMS), work number (TALX), State Online Query (SOLQ), NYCWAY etc. and referral data. Check for accuracy and submit for supervisory review/ authorizations in order to initiate the processing of appropriate case actions.
• Complete daily activity reports specifying work actions processed.
• Perform other tasks as assigned by the Unit Supervisor.
Minimum Qual Requirements
1. Completion of 60 semester credits at an accredited college; or
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment, health benefits, social security, casualty, property or liability insurance, or other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or
c. Dealing with social service agencies or aiding individuals in solving housing, social, financial or health problems as a community organization representative; or
3. A satisfactory combination of education and/or experience equivalent to “1” or “2” above. College education may be substituted for the experience in “2” above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in “2a”, “2b” and “2c” above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include, but are not limited to, experience as a token clerk, check-out clerk, sales clerk, teacher’s aide, cashier, receptionist or secretary.
Preferred Skills
• Working knowledge of HRA / IREA systems, such as WMS, HRA Viewer, TALX, SOLQ and NYCWAY.
• SNAP budgeting
• Excellent verbal and written communication skills
Additional Information
**LOAN FORGIVENESS
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.
To Apply
THE CORRECT SALARY RANGE FOR THIS POSTION IS $37,748 – $43,410
IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE ELIGIBILITY SPECIALIST CIVIL SERVICE EXAMINATION WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Monday to Friday: 9 am to 5 pm.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
07/13/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.