Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
At Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve – a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Gainwell empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.
Your role in our mission
- Perform in-person, telephonic, and written outreach to Medicaid members and the member community.
- Research member inquiries and respond to appropriate parties in a timely manner.
- Apply knowledge of Medicaid programs and established policies and procedures to resolve member questions and issues and to work with members to ensure compliance.
- Provide training to the member community and act as liaison with our internal departments and the customer.
- Escalates areas of concern to leadership/the client as defined by procedures.
What we’re looking for
- Six (6) or more years of customer service experience.
- Excellent oral and written communication skills with the ability to interact, elicit, and decipher information via in-person, telephonic, or correspondence inquiries and effectively communicate to Medicaid clients and State, County, and Federal governmental personnel.
- Excellent public presentation and speaking skills, with demonstrated professionalism in communication with members, as well as the ability to effectively communicate in small groups.
- Strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail and the ability to effectively work independently to prioritize and handle multiple tasks.
- Previous experience working with Medicaid and/or Medicare recipients is preferred.
What you should expect in this role
- Must be a resident of the state of California.
- Hybrid work environment 1-2 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work. The office is in the Roseville/Sacramento area.
- Required to travel as a condition of employment.
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The pay range for this position is $44,800.00 – $64,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.