Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Information Management Analyst – Mid Level. This position is a hybrid work type and can be based in San Antonio, TX.
The candidate selected for this position will be working in Member Data team within Enterprise Data & Analytics Office. We are a very critical group who manages member data and their interaction with USAA. Most if not all critical functions within USAA are relying on the information that we own and manage. This role will be focusing the metadata, data quality, and control management to protect these critical data assets.
Additionally, you will manage and analyzes information using a variety of techniques and tools in alignment with USAA’s Enterprise Information Standards. This role may be responsible for one or more information management function noted below: Metadata includes defining and documenting data ensuring the information is understood. This may include working with project teams or support teams to define, redefine, or continue maintenance of the metadata. Data Quality includes defining data quality rules ensuring data is measured and trusted. This may include working with project teams to define data quality requirements as well as ensuring ongoing assessments of data quality. Information Lifecycle Management includes archiving and purging of data to meet the needs of the business while reducing corporate risk. Data Security and Privacy includes managing the security of data access as well as privacy of data sharing in compliance with external regulations and internal policies. This may include working with other departments to ensure compliance to GLBA, FCRA, PCI DSS, etc. Master Data and Reference Data includes managing key corporate data to ensure the organization can manage its operations with accurate and consistent information.
What you’ll do:
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Leverages intermediate data management knowledge in support of one or many of the information management practices. This person may be acting in a steward capacity or considered a support role with expertise for the information steward as needed.
- Identifies opportunities for improvement in processes.
- Participates in and possibly lead discussions with cross-functional teams.
- Participates in development of best practices and tools based on business needs.
- Maintains Information Asset Inventories. Ensures data and assets are classified appropriately.
- Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
- Maintains metadata repository and proper metadata association.
- Reviews, validates, and records metadata and data quality information.
- Develops definitions, data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes.
- Develops controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
- Documents and updates data quality corrective action plans.
- Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
- Recommends Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
- Creates and maintains reference data in accordance to defined processes and procedures.
- Manages quality and maintenance of master data as it is created.
- Supports archiving and purging activities of data in compliance with legal requirements in partnership with IT.
- Develops archiving and purging strategies and processes in stewardship capacity as needed.
- Supports compliance assessment process by identifying and escalating items that may be a risk to the corporation.
- Manages Data Access security as needed in a steward capacity.
- Supports Privacy initiatives through classification, tagging, and analysis of sensitive data.
- Ensures compliance and remediation of sensitive data in accordance to defined policies and processes.
What you have:
- Bachelor’s Degree in Business or Science discipline is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in an information management practice, business application function, or data delivery.
- OR If Advanced degree in a Business or Science discipline, 2 years of experience in data and analytics, technical, or business relevant function
- Intermediate experience following data management practices and theories and utilizing tools to implement data management to address data management risks and concerns.
- Intermediate SQL knowledge including SQL-based languages.
- Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.
- Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.
- Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.
What sets you apart:
- Have experience in using SQL
- Have experience in using Information Analyzer, Information Governance Catalog, Alation, or BigEye
- Have previous experience as an information steward
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490.00 – $136,690.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.