Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Supply Chain Optimization Technologies (SCOT) team might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world.
Watch this video to learn more about our organization, SCOT: http://bit.ly/amazon-scot.
SCOT – FO org is seeking an experienced Support Engineering Manager based out in Bellevue, WA to lead a talented team of engineers, providing world-class support for critical SCOT services.
– Highly motivated and hands-on to solve customer problems with technical expertise.
– Ability to maintain positive communication in a timely manner with customers and team members.
– Comfortable conducting analysis and presenting periodic reviews of operational performance.
– Demonstrate good judgement to effectively identify, evaluate, and prioritize solutions.
– Provide supportive leadership through coaching, feedback, and performance management.
Key job responsibilities
A suitable candidate would be someone who is extremely customer focused, who can multi-task and utilize both written & verbal communication skills to lead the team.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
BASIC QUALIFICATIONS
Be highly technical, analytical, and have 5+ years progressive leadership experience in managing technical teams.
Proven track record of delivering results through people, business, and operations management.
Hands on experience in a technical domain, such as Networking, or DevOps, or Application Programming in Java / Python / Ruby / .Net / Go / Rust.
PREFERRED QUALIFICATIONS
– Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience.
– Have a proven record of driving improvement programs in the operations, engineering and support fields.
– Ability to understand Cloud platforms and technologies and how they operate within a business environment.
– Understanding of business management and operations.
– Strong verbal and written communication skills, which will be key in driving customer communication during critical events.
– Experience with managing IT environments on behalf of customers.
– Ability to work with flexible work schedules.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,300/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.