COMMUNICATIONS & PROJECT SPECIALIST
About Us:
As Ohio’s Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state’s chief elections officer, he is working to ensure that Ohio’s elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.
What You’ll Do:
The Ohio Secretary of State is currently seeking candidates for a Communications & Project Specialist. Under direct supervision of the Director of Business Services, this position:
- Plans, executes, and monitors Business Services communications projects.
- Drafts and delivers internal and external messaging related to the Business Services Division.
- Serves as liaison between the Business Services Division and External Affairs to assist with communications.
- Reviews materials, publications, training documents, and website content to ensure accuracy.
- Monitors customer service data to recommend and implement changes to improve customer interactions and answer questions even before they are asked.
- Regularly reviews and improves language and instructions on the filing forms, online filing system and website to address frequent questions.
- Drafts and monitors question and answer content for a chatbot.
- Performs special assignments & projects as directed and other administrative duties as assigned.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
- Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 12 paid holidays per year
- Childbirth/Adoption leave
Employee Development Funds
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Qualifications
Education
Bachelor’s degree in communications, journalism, public relations, business, project management or a related field
Experience
Required: Project management experience and/or strong understanding of project management
Preferred: Public Policy or Legislative experience
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills
- Establish and maintain interpersonal relationships; work with division and agency employees in person, over the phone and through email
- Follow SOS policies and procedures, as well as applicable state and federal laws and administrative code as they relate to activities of Business Services
- Interpret and follow a variety of instructions in written, oral, or picture format
- Use proper research methods in gathering data; gather, collate & classify information about data, people or things
- Keen attention to detail, accuracy in work and organization skills
- Handle sensitive and confidential inquiries from senior staff
Technology
Personal computer, Microsoft Office 365 – Project, Word, Excel, PowerPoint, Outlook; database