Salary : $72,905.87 – $107,826.99 Annually
Location : Parks & Recreation 12300 NE 8 Avenue North Miami, FL
Job Type: Full-Time
Job Number: 2013 -00539
Department: Parks & Recreation
Opening Date: 07/24/2023
Closing Date: 8/24/2023 11:59 PM Eastern
Description
Directs all aspects of the event services division; administers, plans, and oversees all event services/production including, but not limited to, directing and managing events, event contract compliance, event budget compliance, and community event permitting process.
Contributes extensively to the growth and profitability of the city in the event services division by assuring event rules, regulations, policies, and procedures are implemented and followed. Facilitates the development of public trust and confidence in the City.
Essential Job Functions
- Builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
- Provides highly responsible support to the Director; prepares and presents event reports and other related correspondence.
- Drafts Events SOP, updates Administrative Regulations relating to events, waivers, etc, and make recommendations for policy changes.
- Manages waiver requests to ensure policies and procedures are followed.
- Works with sponsorship team/consultant to ensure corporate sponsorships are secured and commitments are met.
- Works with 3rd part production company when needed.
- Directs and evaluates the efficiency and effectiveness of event services, delivery methods, and procedures; assesses and monitors workload, support systems, and internal reporting relationships within the event services division; identifies opportunities for improvement and review with the Director; implements improvements.
- Works closely with the Director on in-house developed events to direct and manage event services that lead to increased event revenue, reduced event expenses, and the overall success of the event.
- Manages and oversees events, ensuring that all areas of event management are executed in a manner that will deliver an outstanding client and guest experience, including direction and guidance to the event services team.
- Develops and grows the event services division while building and sustaining a positive, results-driven culture with an emphasis on client satisfaction and cultivating the event center’s positive reputation within the industry.
- Consistently reviews internal processes, including communicating effectively with clients.
- Reviews subordinate event documents for each event.
- Meets with clients to direct and manage events.
- Manages activities with the various service contractors for events.
- Manages clients by interpreting and explaining contract provisions, policies, and procedures.
- Directly manages Event Supervisor and Event Assistant.
- Keeps clients informed as to status of deadline schedules including, but not limited to, floor plan submissions, meeting room set-up specifications, insurance requirements, payment schedules, police details, and other relevant details.
- Manages event cost estimates and ensures all costs are paid per contractual requirements.
- Communicates detailed event requirements to operational departments for event set-up needs.
- Manages event issues and communicates with Director.
- Serves as primary division liaison between clients, facility departments, and other city departments Manages and resolves client requests, concerns, and problems in a timely manner.
- Submits an annual budget for the events divisions.
- Attends appropriate management meetings in support of the division.
- Rotates with Assistant Director to function as Acting Director in absence of Director.
- Directly manages Event Supervisor, and Event Representatives.
- Implements management responsibilities in accordance with Event policies; manages same with event staff.
- Carries out supervisory responsibilities in accordance with the City’s policies and applicable laws.
- Responsibilities also include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties may be assigned.
Minimum Requirements
- Graduation from an accredited college or university with a bachelor’s degree in business administration, public relations, communications, or a related field required.
- Five (5) years of experience in directing and managing major events and services for an event center, convention center, or public assembly facility required.
- Possession of valid Florida driver’s license and maintenance of clean driving record required.
- A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
Skills
- Ability to manage, plan, organize and supervise the operations of special events.
- Ability to simultaneously direct and coordinate multiple projects and activities.
- Ability to work with a variety of individuals and contractors.
- Ability to maintain records and compile reports.
- Proven ability to delegate authority, plan, organize, review, and evaluate the work of subordinate staff.
- Ability to provide excellent customer service skills and etiquette.
- Knowledge of Principles and practices of accounting, including budget preparation and control.
- Knowledge of Principles and practices of supervision, training, and performance evaluation.
- Strong computer skills, including experience working with event management/event diagramming software.
- Advanced knowledge of computer applications including, but not limited to, Outlook, MS Word, Excel, and PowerPoint.
- Strong leadership, diplomatic, motivational, and organizational skills.
- Skill in professional presentation, appearance, and work ethic.
- Ability to work independently and as a member of a team.
- Must be able to work irregular hours that will vary due to events including days, evenings, weekends, and holidays.
- Ability to establish and maintain effective working relationships with employees and the public.
- Ability to communicate effectively in writing and orally.
- Ability to focus on the positive in every situation.
- Ability to model respect for individuals, teams, and the organization.
- Ability to stay centered when challenged.
- Ability to work under pressure and meet deadlines.
- Ability to follow through with assigned tasks.
The City of North Miami offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click for an overview of employment information including our benefits package.