Overview
The Telecommunications Manager enables the venue to achieve its mission and goals by effectively managing the voice (PBX and/or VoIP telephone system) including but not limited to the setup, security, performance, reliability, disaster recovery and continuity service planning and configuration in support of the location’s goals to provide an exceptional administrative and client experience.
This role will pay a salary of $60,000 to $90,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Manage and monitor voice infrastructure and resource utilization for all venue phone systems. Proactively manage and monitor resources to assure optimum efficiency and performance. Monitor and adapt for continued quality of service as needed for traffic spikes.
- Install and configure equipment and systems as needed for efficient and secure operations. Ensure network is configured and optimized to support VoIP and/or PBX telephone systems. Manage telephone system, radio system, and Emergency Responder (E911).
- Manage and maintain systems’ equipment and software, monitoring, backup and storage functions (ie voicemails) and services at appropriate levels to maximize efficiency and performance.
- Establish, test, and maintain a disaster recovery and contingency plan for all voice communication systems.
- Complete client- and department/administratively- driven needs on-time and within budget. Provide technical support to rectify issues and improve quality.
- Develop, plan and implement the overall strategic goals for quality communication systems. Maintain current knowledge of industry trends to best evaluate and recommend future telecom requirements, enhancements and functionality to meet and exceed the venue’s needs.
Qualifications
- Bachelor’s degree or equivalent in specialized field of study such as Telecommunications Engineering, MIS, or equivalent degree.
- 5+ years of high-level experience in a related field operations within a telecommunications company
- Must have excellent customer service skills and interpersonal skills
- Must have advanced level skills in MS Office including Excel and CRM
- Ability to work under pressure and to multi-task