Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services organization and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
MFS is spearheading the Metropolitan Peace Initiative (MPI)/Communities Partnering 4 Peace (CP4P), a framework designed to provide a comprehensive, long-term approach to reduce violence and gang activity. This framework will bring together community-driven strategies that will empower community-based organizations to intervene with those individuals at the highest risk of driving the violence, while working with the overall resident population to transform perceptions and realities of their community. This holistic framework responds to high-risk incidents while also being proactive in preventing situations.
We are now hiring for a full-time Social Media Manager to join our MPI/CP4P Team!
ESSENTIAL FUNCTIONS
- Partner with Communications Director, Chief Communications Officer and team to develop a strategic social media plan and recommend improvements and tactics to promote the MPI/CP4P brand
- Maintain/oversee all of MPI/CP4P’s social media platforms
- Write and create compelling and effective digital content for organization’s social media outlets, such as regular posts, blogs, tweets, etc.
- Partner with all Communications team members to ensure cohesiveness in messaging and strategy, develop graphic designs for social media
- Shoot and edit photography/short video footage (people, events, etc.) for social media
- Partner with Public Relations Manager in strategizing and securing key media placements and the sharing of those placements on social media
- Build relationships with staff across MPI/CP4P programs and disciplines in order to identify and create key social media content
- Provide social media support for events, programs/collaborations/initiatives
- Steward the MPI/CP4P brand, manage and nurture the organization’s digital communities, inclusive of responding to and promoting messages, moderating comments, promoting the brand, and growing its reach and engagement
- Oversee the production of fully integrated organic and paid social media plans, online organization-wide campaigns, programs and business strategies that foster the development of MPI/CP4P’s brand awareness and online reputation
- Implement and maintain a social media calendar to manage content and plan specific, timely campaigns
- Administrate the creation and regularly scheduled publishing of relevant, original, high-quality organizational content
- Set key performance indicators (KPIs) for social media campaigns, targets for a certain number of shares or likes and measuring a campaign’s performance
- Compile, analyze and distribute metrics and data to track performance against goals (engagement, traffic, interactions, growth, etc.)
- Identify threats and opportunities in online community moderation surrounding MPI/CP4P and report notable threats
- Work closely with Communications Director, Chief Communications Officer and team to help manage online crisis scenarios
- Other duties as assigned that are program and job specific
QUALIFICATIONS
- Bachelor’s degree with coursework in digital communications, communications, journalism or related field required
- 5-7 years+ experience in social media and digital communications
- Proven track record of successfully maintaining social media sites and campaigns
- Expert knowledge of online advertising and SEO/SEM strategies
- Excellent writing and editing skills and the ability to write compelling copy are a must
- Ability to grasp and effectively communicate complex, detailed information in a clear, concise manner for a variety of audiences
- Must have access to own transportation and/or public transportation for off-site projects/events
- Ability to work special events as well as handle unexpected deadlines and emergency communications required
- Must be able to periodically work evenings/weekends
- Must be deadline-driven and possess the ability to meet important timelines in a fast-paced environment, a project management expert
- Strong interpersonal and communications skills (both written and verbal)
- Be proactive, reliable, responsible and accurate with an attention to detail
- Ability to use good judgment, work well under pressure, adapt to change, and work collaboratively with individuals from all culturally diverse backgrounds
- Holistic insight skills – have an adept line of sight into every aspect of the enterprise, as well as its culture and talent
- Strong relationship building skills
- Self-motivated, team and goal-oriented individual with the ability to drive results
- Strong knowledge of Adobe Creative Suite, including but not limited to Premiere, Photoshop, InDesign, and Illustrator preferred
- Solid knowledge of digital communications platforms, social media dashboards, Google Analytics and online evaluation tools
- HTML/CSS coding experience a plus
ADDITIONAL REQUIREMENTS
- MFS staff are required to provide proof of vaccination or have an approved medical exemption prior to starting employment. If an approved medical exemption is obtained, weekly testing is required
PHYSICAL DEMANDS
- While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch
- The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal
- The employee may occasionally lift and/or move up to 25 pounds
SALARY
- Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $55,000
Metropolitan Family Services offers a very generous benefits packet to our professionals:
- Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
- Dental and Vision Insurance Options
- 12 paid Holidays
- Paid Time Off (PTO)
- 401K Plan
- Training and Professional Development Plan with E- Learning
- Wellness Initiative Program
- Employee Assistance Network
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)