Job Description
Job Number:
338726
Category:
Administrative
Duration:
6+ months
Details:
Job Title: Customer Service Representative- Agency
Location: Cary, NC
Pay: $30/hr.
Area Code: 919
Zip Code: 27513
Start Date: ASAP
Keywords: #Customerservice, #Administrative, #Office #hiringnow
A Customer Service Representative- Agency job in Cary, NC is currently accepting applications. This is a contract position with our key agricultural client. In this role, you will be responsible for manage all order management requirements pertaining to our Agency business across Distribution Channels. This role is key in executing the invoicing of Agency sales and the analysis and management of allocated Agency Inventory. This role is directly tied to strong Agent relations and directly impacts the entire Agency fill-order management process as well as Agency inventory reconciliations. To be considered for this role, you will have a High School Degree along with 10+ years of related overall supply chain or operational experience.
Customer Service Representative- Agency Job Responsibilities:
• This position supports agency inventory management for the distribution networks of approximately 30 Agents and 55 products while also providing back-up for the same activity for approximately 25 additional Agents.
• Controls all order management activities associated with the allocation and distribution of agency inventories across all of our distribution centers and agency partners to ensure the optimization of product availability and utilization of resources.
• Collaborate with Agency partners to preload inventory needs
• Performs complex invoicing activities in ERP system for Agent end-user sales.
• Provide financial analysis pertaining to Agent sales status for all transactions
• Work in conjunction with Agency Inventory Reconciliation Team to ensure smooth operations.
• Act as key liaison between Key Account Managers and the Agent Procurement teams ensuring all parties are aligned with directions on goals, programs, initiatives and inventory levels for Agency
• Investigates and addresses issues related to order status, inventory and production issues potentially impacting customer care
• Analyze order management metrics to identify and implement opportunities for improved performance such as: Open orders, weekly order updates, delivery status, program goals, product outages/shortages, allocations, product phasing, production plans, QOTIF, return analysis and other reports.
• On-board and build relationships with all new Agents while playing a key role in their transition to requirements and protocols to ensure successful operations and a positive Customer Service experience.
• Identify, plan, initiate and manage return campaigns for any impacted Agency product(s).
• Organize and perform specific Agent inventory counts at consignment locations.
• Provide support and back-up for the entire customer service organization across all Business Divisions.
Customer Service Representative- Agency Job Requirements:
• High School Degree
• 10+ years of related overall supply chain or operational experience.
• Key competencies: analytics, customer focus, drives results, collaboration, agility and manages complexity
• Outstanding communicator, drives vision and purpose, courage, highly organized & analytical, customer relationship mgt. skills
• Proficiency in SAP, D365 and supply chain operations ideal
If you are interested in this Customer Service Representative- Agency job in Cary, NC, please apply via the ‘apply now’ link provided.
Belcan is a leading provider of qualified personnel to many of the world’s most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.