The Amazon Selling Partner Experience team invents and simplifies how businesses and entrepreneurs anywhere reach Amazon customers everywhere. We obsess over the needs of Amazon Selling Partners, from large businesses to individual entrepreneurs, and design the tools and services that help them manage a global business and connect their factory floor to the customer’s door. Selling Partners are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices.
The Amazon Selling Partner Experience team seeks a motivated UX Researcher to raise the bar on our research practice. We are the team responsible for the design of the systems that millions of businesses and entrepreneurs use to reach customers around the world.
As a UX Researcher, you will be responsible for delivering insights that drive the way our organization understands and designs for our customers. The ideal candidate possesses a mixed-methods research background combined with strong organizational and program management skills, and is adept at navigating a complex, multi-org technical environment, while focusing on advocating for the customer at all times.
**We are open to hiring this role to sit in Seattle or the greater Bay Area.
Key job responsibilities
– Inform and execute against UX research roadmaps for core product experiences
– Own and drive end-to-end research studies across multiple product verticals which will result in impactful customer experience enhancements
– Successfully navigate complexity in research including risks, roadblocks, constraints, accessibility, compliance requirements, technology limitations and resources and manage multiple, competing priorities
– Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations and conversations to build consensus and persuade action based on findings
– Help shape and inform our customer experience quality program, ensuring research activities are planned and executed with outcome-driven design in mind
– Work closely with design, product management, and cross-functional teams to develop innovative end-to-end solutions that address top outcomes. Iteratively evaluate these solutions until outcomes are achieved or hypotheses are proven wrong, informing and aligning on any trade-offs.
– Create customer experience tools and frameworks (archetypes, journey maps, knowledge management, etc.)
– Collaborate with other researchers across Amazon to raise the bar for research and align on best practices
We are open to hiring candidates to work out of one of the following locations:
San Francisco, CA, USA
BASIC QUALIFICATIONS
– 3+ years contributing to user research projects with demonstrated impact.
– A portfolio that illustrates how your research contributed to this success.
– Bachelor’s degree or commensurate professional experience
PREFERRED QUALIFICATIONS
– Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-paced environment
– Experience conducting and applying research in a global context
– Experience conducting remote research, using tools such as usertesting.com and dScout
– Strong sense of ownership, urgency, and flexibility
– Nimble, creative and pragmatic approach that aligns with agile research practices and brings qualitative and quantitative insights together
– Passion for working in environments where navigating ambiguity is the norm
– Exceptional interpersonal, motivational and communication skills to build trust across teams
– Masters degree in psychology, cognitive science, human factors, HCI, HCD, etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.