Agency : Department of Innovation and Technology
Posting Date: 07/27/2023
Closing Date: 08/09/2023
Salary: $5,844 to $8,789 per month CBA Applies; (Anticipated starting salary for non-state $5,844/month)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. A copy of your transcript must be uploaded for consideration.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 29459
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an application hosting administrator. This position will administer infrastructure solutions to host application services for our customers, Document management, imaging, physical security, and web hosting are some of the application services this position will be working with. Apply today to join the DoIT team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans
- Flexible work schedules (when available and dependent upon position)
- 10-25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 10 weeks of paid maternity/paternity leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Job Responsibilities
25% Under general direction serves as a Velocity Security Administrator, for the Department of Innovation & Technology (DoIT) in the Midrange Wintel/Application Hosting Unit:
- Applies and/or adapts new methods to meet changing or new situations for non-routine work.
- Interprets data and/or procedural applications to address problems and situations that are not clearly defined.
- Performs installation, systems configurations, systems monitoring, testing and implementation of software, hardware, and operating systems in accordance with agency requirements and Information Technology policy.
- Reviews and evaluates customer requests.
- Develops solutions to satisfy customer needs and to ensure requests meet standards and procedures and recommends hardware and software products for applications.
- Documents installation and enhancements.
- Maintains and coordinates software and servers with the clients.
25% Provides technical assistance to clients and technicians pertaining to hardware, software, and operating systems:
- Conducts reviews of hardware, software, components, and processes making written recommendations for modifications to provide availability, flexibility, and usability for the clients.
- Reviews, creates, or modifies current configurations, tables, and programs.
- Maintains established security processes.
- Researches, plans, installs, implements, configures, tests, documents, maintains, communicates, and monitors software, servers, and systems.
- Develops interface functions between monitoring systems, software, hardware, servers, and operating systems of specified platforms.
- Produces systems availability reports.
- Develops and implements service and service monitoring metrics.
20% Performs problem diagnostic of hardware, software, and operating system problems regarding systems and service monitoring.
- Evaluates and resolves problems when notified by recognized processes, clients, or technicians.
- Resolves basic hardware and software problems.
- Performs in the diagnosis and resolution of system software problems referring the more complex problems to higher level staff.
- Confers with vendors to resolve software and hardware problems.
- Serves as liaison between agency customers, management, and technicians for resolution of customer requirements.
- Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
- Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
- Responds to calls regarding emergency issues.
15% Participates on projects as a team member and serves as project coordinator for standard projects including small/medium size hardware/software installations and deployments.
- Determines and coordinates project components such as project scheduling and assignments.
- Assigns and reviews the work of project analyst staff.
- Provides expertise, guidance, and direction to staff.
- Reviews results and incorporates individual components of project into the final products.
10% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
- Attends demonstrations and exhibitions related to assigned operations.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, with course work in Computer Science, or related field.
- Requires one (1) year of professional experience in Systems Services or a related Information Technology field.
Specialized Skills
- Requires one (1) year of professional experience in administrating a Microsoft Windows server operating systems or Active Directory environment.
- Requires one (1) year of professional experience in Microsoft file structure including security groups, permissions, or Distributed File Shares (DFS).
- Requires one (1) year of professional experience in implementing and maintaining automated server/network monitoring and reporting software.
- Requires one (1) year of professional experience in programming or scripting language and tools for the purpose of automating server administrative processes.
- Requires one (1) year of professional experience in LAN and Network Services, network communication concepts and principles, including server/client network configurations, routers, routing protocols, switches, firewalls, VPN, and Internet.
Preferred Qualifications (In Order of Significance)
- One (1) year of professional experience in administrating a Microsoft Windows server or Active Directory environment.
- One (1) year of professional experience in Microsoft file structure including security groups, permissions, or Distributed File Shares (DFS).
- One (1) year of professional experience in implementing and maintaining automated server/network monitoring and reporting software.
- One (1) year of professional experience in programming or scripting language and tools for the purpose of automating server administrative processes.
- One (1) year of professional experience in LAN and Network Services, network communication concepts and principles, including server/client network configurations, routers, routing protocols, switches, firewalls, VPN, and Internet.
- One (1) year of professional in project coordination including coordinating the activities of others to achieve the desired results.
- Working knowledge of security principles, including physical security solutions.
- Working knowledge of document management systems.
- Ability to analyze and diagnose system issues and coordinate efforts to resolve.
- 10. Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
- 11. Developed verbal and written communication skills to present technical information to others with clarity and precision.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires ability to travel.
- Requires ability to pass a position specific, agency required background check.
- Requires ability to work outside of normal business hours to meet deadlines.
- Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- This position is considered very heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(e)). Very Heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30am to 5:00pm, M-F
Work Location: 201 W Adams St Springfield, IL 62704-1874
Agency Contact: Andrew Surratt Email: andrew.r.surratt@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com