Description
We are looking for a highly dedicated and self-motivated individual with mechanical aptitude who is willing to take on the responsibility of seeing commercial refrigeration projects to completion. This opportunity is with a successful company in the supermarket refrigeration industry with opportunity for advancement. Candidates with parts, HVAC, refrigeration, construction, industrial, electrical, and mechanical backgrounds may have particular interest.
As a member of the national account group, you will be joining an organization that is customer-focused and solution- driven. You will work with the sales organization involved with some of the largest supermarket chains in our industry.
You will get hands-on training with an experienced field equipment representative to include instruction on critical processes and procedures. There will also be technical training related to supermarket refrigeration equipment. Training will be both in the office and on jobsites. You will help our team resolve quality-related issues and drive customer satisfaction. There will be opportunity for advancement and an evaluation period based on prior experience, technical aptitude, and ability to develop into the role.
This position is responsible for equipment organization and management for assigned customers. With some guidance, you will utilize internal and external processes to verify equipment quality in the field and take necessary actions to remedy deficiencies to obtain high customer satisfaction. With some guidance, this individual will be responsible for concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines.
Role and Responsibilities
- Investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online based program.
- Order parts needed to resolve equipment warranty and quality issues.
- With some guidance manage all technical issues for delivered equipment to a positive resolution for the customer. This includes leveraging “subject matter experts” as needed from other parts of the organization.
- Partner with FER Leader to assess situations and prioritize job responsibilities.
- Communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.
- Communicate issues and provide feedback to sales and engineering as required.
- Perform jobsite inspections and reviews as needed.
Qualifications and Education Requirements
- High School Diploma required, Bachelors Degree preferred
- 4 years of customer focus experience required
- Refrigeration/HVAC or related industry experience preferred.
- Ability to work independently
- Ability to develop positive relationships with contractors and customers.
- Excellent interpersonal and persuasion skills, both verbal and written required.
- Solution Driven
- Up to 50% travel required
This is a fully remote position but will require frequent visits to regional site locations. The person filling this role can be based in the following metro areas: Chicago, IL; Milwaukee, WI; Madison, WI; Grand Rapids, MI; Detroit, MI. Time allocation approximately: local site visits 40% – 50%, on-the-road site visits 30% – 40%, office time 10% – 20%
This person will be covering upper Midwest region in states of MN, ND, IL, MI, and WI.
The salary range of $59,290- $110,110 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.