Agency : Department of Innovation and Technology
Posting Date: 07/28/2023
Closing Date: 08/10/2023
Salary: $6,543 to $9,936 per month
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 28986
***Transcripts are required. If you do not upload transcripts, you will not be considered for this position.***
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Network Engineer supporting the Illinois State Police (ISP) for full-range complex hardware and software setups and installations across the agency and various locations. The ideal candidate will have experience determining layout and specifications to design, develop and modify complex network communications, including various LAN components such as routers, firewalls, switches, intrusion detection, load balancers, web gateways, cabling, wireless controllers.
Apply today to join the DoIT team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 10 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Job Responsibilities
25% Under administrative direction, serves as a Network Engineer for the Department of Innovation & Technology (DoIT) / Illinois State Police (ISP):
- Performs complex professional and advisory functions in Network Services for the Infrastructure Section.
- Determines layout and specifications to design, develop and modify complex network communications, including various LAN components such as routers, firewalls, switches, intrusion detection, load balancers, web gateways, cabling, wireless controllers, etc., and assumes accountability of associated work products within the statewide network.
- Performs complex design and configuration planning.
- Determines bandwidth needs and hardware/software specifications.
- Develops, documents, and implements agency standards.
- Creates network diagrams and uses network discovery tools to keep network diagrams up to date.
- Conducts tests and prepares analytical reviews of various settings in a complex LAN environment.
- Researches, analyzes, conducts, and coordinates in-depth documented studies related to network communication and makes recommendations to management in support of procurement and development efforts.
- Develops, implements, and maintains change control.
- Develops detailed architecture documentation and testing procedures for management of the network environment.
- Utilizes Transmission Control Protocol (TCP), Internet Protocol (IP), Quality of Service (QOS) Architecture, Packet Sniffers, Internet Protocol Security (IPSEC), Virtual Private Network (VPN), Video over IP, Voice over IP, and Enterprise Wireless LAN Controllers Administration in performance of duties.
- Works outside of normal business hours to meet deadlines or address critical issues, as necessary.
20% Performs complex hardware and software setups and installations:
- Tests and maintains various brands of LAN switches, routers, firewalls, intrusion detection, load balancers, web gateways, cabling wireless controllers, network security devices, etc., including physical installation of equipment, configurations of STP, BGP, VLAN, VPN and Transmission Control Protocol/Internet Protocol port translation, monitors and maintains change requests and performs required changes to systems configuration to meet customer needs.
- Reviews vendor recommendations for upgrades and upgrades firmware and software on routers, switches, firewalls, etc.
- Maintains firmware and software levels to vendor recommended levels.
- Travels to various locations to setup and install hardware and software.
- Lifts, loads, and unloads equipment weighing up to 75 pounds needed for installation.
20% Confers with customers in high stress situations to troubleshoot complex systems, end-user communication problems, system intrusions and communication and hardware errors:
- Utilizes various utilities and diagnostic tools such as network monitoring systems including, but not limited to, NetScout packet analyzers and Orion and recommends actions to prevent further occurrences of the problem/issue.
- Monitors trouble tickets to ensure Service Level Agreements are met, providing break/fix services to agency within the listed time frames, and escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
- Serves on an on-call basis for emergency situations.
(Job Responsibilities continued)
20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments and installations across the agency and locations:
- Determines and coordinates project components such as project scheduling and assignments.
- Assigns and reviews the work of project analyst staff.
- Provides expertise, guidance, and direction to staff.
- Reviews results and incorporates individual components of project into the final products.
10% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current knowledge of Information Technology products, vendor software/hardware, project management methodology, techniques, and procedures applicable to unit activities.
- Attends demonstrations and exhibitions related to assigned operations.
- Travels when held off-site.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
- Requires three (3) years of professional experience in Network Applications or a related Information Technology field.
Specialized Skills
- Requires three (3) years of professional experience with Networking Engineering, including Enterprise Firewall troubleshooting and configuration.
- Requires three (3) years of professional experience with Layer 2 and Layer 3 switch design and Data Center switching architecture and capacity planning.
- Requires three (3) years of professional experience with Internet Gateways and filtering, application load balancing, and local area network design.
- Requires three (3) years of professional experience with Transmission Control Protocol (TCP), Internet Protocol (IP), Quality of Service (QOS) Architecture, Packet Sniffers, Internet Protocol Security (IPSEC), Virtual Private Network (VPN), Video over IP, Voice over IP, and Enterprise Wireless LAN Controllers Administration.
Preferred Qualifications (In Order of Significance)
- Three (3) years of professional experience with Networking Engineering, including Enterprise Firewall troubleshooting and configuration.
- Three (3) years of professional experience with Layer 2 and Layer 3 switch design and Data Center switching architecture and capacity planning.
- Three (3) years of professional experience with Internet Gateways and filtering, application load balancing, and local area network design.
- Three (3) years of professional experience with Transmission Control Protocol (TCP), Internet Protocol (IP), Quality of Service (QOS) Architecture, Packet Sniffers, Internet Protocol Security (IPSEC), Virtual Private Network (VPN), Video over IP, Voice over IP, and Enterprise Wireless LAN Controllers Administration.
- Ability to gain and maintain effective working relationships with agency officials, associates, vendors, clients, and others.
- Ability to analyze and diagnose network issues and coordinate efforts to resolve.
- Developed verbal and written communication skills to present technical information to others with clarity and precision.
- Ability to coordinate project activities of multi-level teams to achieve desired results.
- Cisco Certified Network Associate, Cisco Certified Design Associate or other routing and switching certification.
Conditions of Employment
- Requires the ability to travel statewide.
- Requires ability to pass a position specific, agency required background check.
- Requires ability to work outside of normal business hours to meet deadlines.
- Requires use of agency-supplied equipment (cell phone, laptop, etc.).
- Requires ability to serve on an on-call basis.
- Requires ability to lift equipment weighing up to 75 pounds.
Work Hours: 8:30am to 5:00pm, M-F
Work Location: 801 S 7th St Springfield, IL 62703-2487
Agency Contact: Jessica Jordan Jessica.Jordan2@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com