Salary: $3,894.00 – $5,841.00 Monthly
Location : Pueblo, CO
Job Type: Full Time
Job Number: 01009
Department: IT Tech Supp
Opening Date: 07/31/2023
Closing Date: 8/31/2023 11:59 PM Mountain
Position Summary
Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, audio/video equipment and smart phones for the entire organization as well as third party contracted organizations. Performs a variety of project tasks and requires good communication skills with the ability to work with end users diplomatically and skillfully to resolve IT related requests in a prompt and competent manner. Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is moderately complex in nature. Handles normal recurring matter including deviations in the work on own, referring new and unusual matters or policy questions to others.
****THIS POSTING MAY BE USED TO FILL MULTIPLE OPENINGS****
What You Will Do
- Installs, maintains and troubleshoots hardware and software.
- Troubleshoots and configures client network connectivity.
- Installs, maintains peripherals.
- Configures and troubleshoots smart phones.
- Performs monitoring and problem resolution in network operations.
- Configuration and support of voice mail and electronic mail at the client level.
- Configures and installs computer workstations, peripherals and smart phones for all end users in the organization as well as third party contracted agencies.
- Enters and documents all pertinent data relating to the Work Order System as well as all other related IT processes.
- Assists in setup and programming of physical network connections from the workstation to the physical network access point.
- Diagnoses PC hardware, software and LAN technical malfunctions and provides repair or resolution.
- Researches new software and hardware products. Assists in providing inventory control for PC’s and other computing equipment or supplies.
- Support of Office Productivity Applications at a moderate level.
- Administration of various network services, SMS, Surf control and all Comcast.DSL (independent) internet workstations.
- Generates various reports from a number of database’s to obtain requested information needed for County business.
- Maintains various printers and scanners.
- Sets-up, configures, tests, maintains, operates and troubleshoots audio visual and technical equipment as necessary.
- Performs other duties as appropriate or necessary for performance of the job.
- Performs maintenance of the Mobile Command Unit as needed.
- Performs training, maintenance and operation of the Public Safety Outdoor Warning and Emergency Alert System as needed.
- Support of emergency management operations to include exercises and actual emergencies as needed.
What You Have
Education & Experience:
- High School Diploma or GED and five years experience in PC computing in a LAN environment required.
Or
- Associate’s Degree in Computer Information Services and three years experience in PC computing in a LAN environment required.
Additional Experience:
- Experience with setting up, configuring, testing, maintaining and troubleshooting audio visual and technical equipment preferred.
Certificates:
- A+ Certification preferred.
Licenses:
- Valid Colorado driver’s license at time of hire required.
Special Requirements:
- Must successfully pass background check.
- Must be able to pass post job offer physical screening.
What Pueblo County Offers
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Bldg)
• 4-week Paid Parental Leave Benefit
EMPLOYEE BENEFITS SUMMARY
2023
HOLIDAYS
- New Year’s Day (observed) – January 2nd
- Martin Luther King, Jr. Day – January 16th
- Presidents’ Day – February 20th
- Memorial Day – May 29th
- Juneteenth Day (observed) – June 19th
- Employee Appreciation Day – June 28th
- Independence Day – July 4th
- Day before Labor Day – September 1st (Early Release at 12:00 pm)
- Labor Day – September 4th
- Francis Xavier Cabrini Day – October 2nd
- Halloween – October 31st (Early Release At 3:00 pm)
- Veterans Day (observed) – November 10th
- Day before Thanksgiving – November 22nd (Early Release at 12:00 pm)
- Thanksgiving Day – November 23rd
- Day after Thanksgiving – November 24th
- Christmas Eve (observed) – December 22nd
- Christmas Day – December 25th
- Day before New Year’s Eve – December 29th (Early Release at 12:00 pm)
- One (1) Personal Holiday **
* When a holiday falls on a Saturday, Friday will be celebrated as the County holiday
* When a holiday falls on a Sunday, Monday will be celebrated as the County holiday
** Personal Day: paid day off chosen by the employee and approved by their Elected Official or Department Director **
* Elected Officials and Department Directors may vary these holidays based on the needs of their offices/departments.
* Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments. All time off work taken by County employees based on the Early Released above shall be considered holiday time off for purposes of the Fair Labor Standards Act.
* If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday
*** The above 2023 Holiday Schedule resolution number 22-274 was amended and approved by the Board of County Commissioners on April 25, 2023.***
DEPARTMENTS SCHEDULED TO WORK ON HOLIDAYS
Due to operational requirements, some employees will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their Elected Official or Department Director
SICK LEAVE
Regular full-time employees accrue eight (8) hours per month with a maximum accrual of 960 hours.
VACATION
- 0-5 years: earn eight (8) hours per month with a maximum accrual of 144 hours.
- 5-10 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.
- 10+ years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.
New hires are eligible to use vacation time after six (6) months of continuous service with Pueblo County.
RETIREMENT
All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee’s monthly pay.
EMPLOYER MEDICAL CONTRIBUTION
Pueblo County’s contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.
If Benefit Selections:
- Are greater than the employer contribution dollar amount, the difference is deducted from paycheck
- Are equal to the employer contribution dollar amount, there is no effect on pay
- Are less the employer contribution dollar amount, additional pay or cash back is not optional
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
MEDICAL INSURANCE – ANTHEM BLUE CROSS/BLUE SHIELD (optional)
HIGH DEDUCTIBLE HEALTH PLANEmployee Only Employee + 1 Family
Plan Cost $746.68 $1,401.20 $1,933.00
Employer Contribution $776.00 $1,286.06 $1,741.01
Employee Contribution -$29.32 $115.14 $191.99
LOW HMOEmployee Only Employee + 1 Family
Plan Cost $943.18 $1,818.34 $2,513.73
Employer Contribution $785.55 $1,310.55 $1,775.09
Employee Contribution $157.63 $507.79 $738.64
HMO/DedEmployee Only Employee + 1 Family
Plan Cost $907.40 $1,748.52 $2,417.07
Employer Contribution $783.44 $1,306.45 $1,769.42
Employee Contribution $123.96 $442.07 $647.65
PPO
Employee Only Employee + 1 Family
Plan Cost $807.46 $1,555.62 $2,135.34
Employer Contribution $777.58 $1,295.13 $1,752.88
Employee Contribution $29.88 $260.49 $382.46
DENTAL INSURANCE – AMERITAS (optional)
Ameritas DentalEmployee Only Employee + 1 Family
Plan Cost $27.34 $59.85 $91.20
Employer Contribution $7.29 $15.95 $24.31
Employee Contribution $20.05 $43.90 $66.89
VISION INSURANCE – ANTHEM BLUE CROSS/BLUE SHIELD (optional)
Anthem Blue Cross- Blue ShieldEmployee Only Employee + 1 Family
Plan Cost $6.84 $12.12 $19.42
Employer Contribution $0.00 $0.00 $0.00
Employee Contribution $6.84 $12.12 $19.42
Note: There is no Employer Contribution to Vision Insurance
LONG TERM DISABILITY – THE STANDARD (required)
Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.
Your monthly cost = (monthly pay)/100 x 0.410
BASIC LIFE AND AD&D BENEFIT (required)
Employees are required to purchase the basic option for $1.90, however, they may elect to purchase additional coverage.
FLEXIBLE SPENDING ACCOUNT (optional)
This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with “pre-tax” dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement.
Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered “use or lose” funds.
ADDITIONAL INSURANCES/BENEFITS (optional)
- Optional Life Insurance
- Spouse/Dependent Life Insurance
- Other Self-Funded Retirement Plans
*** These are post-tax benefits. ***
For hiring related questions, please contact WPC – Workplace Policy & Compliance; HR Staffing at: hrstaffing@pueblocounty.us
For benefits related questions, please contact TPS – Talent & People Services; HR Benefits at: hrbenefits@pueblocounty.us
01
What is your highest level of education completed?
- High School or GED
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
02
How many years experience do you have in PC computing in a LAN environment?
- 3 years
- 4 years
- 5 years or more
03
Do you have experience with setting up, configuring, testing, maintaining and troubleshooting audio visual and technical equipment?
- Yes
- No
04
Do you have an A+ Certification?
- Yes
- No
Required Question