Overview
This position effectively manages the warranty claims processes to maximize warranty recovery, ensure customer satisfaction, and Original Equipment Manufacturer (OEM) relationships.
*This is a temporary position/assignment based on business needs. A two-week notice will be provided when assignment ends.
This position is a great fit for your career if you:
- Manage PIP and warranty claims processes to ensure appropriate recovery on warrantable repairs made on behalf of the vendor
- Ensure all warrantable parts returns are properly handled
- Ensure proper documentation including failure descriptions
- Manage all reports necessary for the efficient operation of warranty
- Communicate with stores, vendors, and stakeholders to facilitate the warranty process in a prompt and accurate manner
- Ensure all store personnel have needed supplies and tools to effectively perform the warranty function
- Develop strong relationships and open communication with vendors
- Follow all safety rules and regulations while performing work assignments
- Other duties as assigned
Qualifications
Required:
- 5+ years’ related work and/or related military experience
- Ability to handle and resolve frequent interpersonal conflict
- Ability to perform in a fast-paced, stressful work environment
- Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
- Ability to travel up to 20% of the time and work flexible hours
- Exemplifies Titan Machinery’s Core Values
- Keen attention to detail, high level of initiative, and the ability to work independently
- Basic knowledge of the dealer operating guide and warranty rules and regulations
- Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
- Demonstrated knowledge of state and federal employment laws relating to key areas of responsibility
- Demonstrated strong decision making and problem-solving skills
- Must be able to verbalize and communicate to warranty analysts the complaint, cause, and correction of every warranty claim to maximize labor/parts recovery
- Must have basic accounting knowledge and basic working knowledge of warranty computer software and their rules and regulations
- Must have basic knowledge of the mechanical and technical side of Agriculture and/or Construction Equipment and basic hydraulic and electrical functions
Titan Machinery provides a generous total compensation package including the following:
- 401(k) with company matching on your FIRST DAY of employment
- Competitive Wages
- Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
- Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
- Ongoing Professional Training Opportunities
- Paid Time for Team Titan Volunteer Activities in your Community
- Titan Uniform/Branded Apparel Program
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
Wage Range
$20.00-$30.00/hr