Overview
The Enterprise Truck Rental Division has an exciting opportunity for a Full Time Customer Service Representative in Cheslea, MA!
This full time position offers compensation of $18 / hour and a schedule of Monday – Friday 7:00 am – 4:30 pm.
Full time positions include a comprehensive benefits package and part time positions include 401K, earned, paid time off, vehicle purchase programs & family rental discounts:
- Paid Time Off
- Employee Discounts
- Retirement Savings Plan including 401(k) with match & annual profit sharing contribution
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
If you genuinely enjoy engaging with customer both in-person and over the phone, you will have a lot of fun and be successful in this role with our Truck Rental Division! The Customer Service Representative will provide a high level of service and be a part of supporting our business partners! The Customer Service Representative will perform a variety of administrative and business account functions and the opportunity is great for someone who is organized and detail oriented.
This position is based out of 121 Eastern Ave, Chelsea MA 02150
DOT Requirements:
We are subject to certain Department of Transportation Regulations. Please note the following:
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations.
- Applicants will be required to submit an appropriate medical examiner’s certificate, or submit to and successfully complete a D.O.T. medical examination.
- DOT regulations require no moonlighting, meaning that if hired, employee cannot work another job or position.
Responsibilities
- Customer Service
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns and check-ins
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Notify Management of any known customer problems
- Transactions
- Phones
- Customer Contact
- Fleet Management and Maintenance
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Administrative
- Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
- Assist in ensuring proper retention of reports and departmental paperwork
- Answer phones as needed and assist customers and accounts with questions and concerns
- Perform rewrites, renewals, and other routine contract maintenance for department
- Assist in the collection of accounts receivables and coordinating billing applications
- Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
- Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 21 years old
- High School Diploma or GED required
- Must have 6 months of customer service experience
- Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
DOT Requirements:
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner’s certificate, or submit to and successfully complete a D.O.T. medical examination, which Enterprise will pay for.