Retention Strategy Analyst

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Customer Retention Department is a dynamic blend of marketing, operations, strategy, and analytics. This unique department holds high visibility within the Executive Leadership team and spearheads strategic initiatives aimed at retaining and monetizing PayTV’s existing customer base (DISH & SLING), and leverages our new wireless space.

  • Analytics: At the core of our success lies our relentless pursuit of knowledge about our customers and our business. Our analytical prowess creates valuable outcomes for both our customers and the business.
  • Marketing: We are responsible for crafting and managing all customer communications across various channels, including web, email, print, television commercials, and video elements.
  • Strategic Partnerships: Our team collaborates with television networks, producers, and celebrity talent to orchestrate large-scale marketing campaigns that enhance DISH’s value proposition for our customers.
  • Operations and Project Management: Our group is characterized by its hands-on approach when operationalizing ideas. We foster cross-functional collaboration with partners from all areas of DISH to implement new initiatives and strategies seamlessly.
  • We. Work. Together. DISH values the power of collaboration and embraces the unique contributions of individuals who come together to create extraordinary ideas and opportunities. Our collective knowledge and experience drive our shared success.

As a Retention Strategy Analyst, you will guide critical business decisions through operational, financial, and strategic analysis. As an internal consultant to the organization, you will leverage advanced analytics and technical expertise to generate new insights, and drive unique strategies that retain PayTV customers. You will have a key ownership stake in the churn performance within PayTV. Primary responsibilities include:

  • Develop and drive implementation of initiatives and solutions with a project management mindset (data gathering, analysis, recommendation, implementation, performance reporting)
  • Measure subscriber offers and churn, creatively segmenting subscribers to identify key opportunities and risks
  • Own, develop, and report forecasts and budgets for subscriber offer and churn
  • Work side-by-side with various business functions, serving as the key point-of-contact in the areas of business performance and strategic insight
  • Enhance and solution PayTV subscriber touch points in a way that optimizes profit and maximizes retention
  • Make sound recommendations, backed by data, to company executives and the business unit president
  • Think creatively, be proactive, and take ownership of retention initiatives
  • Become an expert in the PayTV business, pairing business acumen and data-backed storytelling, to put unique ideas into practice

Skills, Experience and Requirements

Education: Bachelor’s degree, preferably in Business, Economics, Finance, Mathematics, or Engineering

Experience:

  • 3+ years of professional experience, preferably in a data-driven analytics or strategy role
  • 2+ years of experience demonstrating expertise in SQL, Tableau, and Excel, with a track record of building models, forecasts, budgets, and dynamic reports that provide meaningful direction and actionable insights
  • 1+ years of experience managing complex cross-functional projects with ability to overcome operational hurdles and drive initiatives forward
  • Basic understanding of how to leverage generative AI tools to enhance data analysis and strategy development is encouraged

Skills & Qualifications:

  • Proactive and innovative mindset, constantly seeking opportunities to develop new ideas and strategies that drive revenue across the organization
  • Exceptional analytical & creative problem solving skills that can transform data into actionable insights through the development of complex analytical models
  • Attention to detail and exceptional organizational skills
  • Strong business acumen with experience developing effective marketing and business plans that drive revenue growth
  • Proficient in preparing and delivering engaging presentations tailored to specific audiences
  • Excellent written and verbal communication skills, with a focus on clarity and effective interpersonal communication
  • Ability to thrive in fast-paced and ambiguous environments, adapting quickly to changing priorities and requirements

Salary Range

Compensation: $65,800.00/Year – $94,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Job Category
Data and Analytics
Job Type
Full Time/Permanent
Salary
USD 65,800.00 - 94,000.00 per year
Country
United States
City
Englewood
Career Level
unspecified
Company
DISH
JOB SOURCE
https://jobs.dish.com/jobs/79501?lang=en-us