Why Compucom? (Overview)
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for Senior Manager Enterprise Infrastructure to join our team.
What We Need & What You’ll Do (Responsibilities)
Provide effective management of a team of varied skill levels and industry experience for the Compucom IT Enterprise Infrastructure space. Be passionate about building strong team members and be able to perform hands-on technical tasks when needed. This position’s responsibilities include the management of time reporting, vendor & partner relationships relevant to products and services consumed by the infrastructure space.
This team is responsible for core infrastructure management across Microsoft Azure, Amazon AWS, Oracle cloud, and small on-premises locations. The drive is to move to cloud where it makes sense. Utilize agile mindsets to successfully complete projects, and above all build a strong team that is happy with what they do, and how they do it.
This same team is also responsible for the End User Technology space, comprised of Windows and non-Windows operating systems. A heavy M365 toolset, an established workflow using Intune, Autopilot, and other tools to deploy operating systems and applications.
Key Responsibilities:
- Must be able to lead by example and evoke creative thinking & thought leadership among the team.
- Foster the “what if” mindset when reviewing existing environments, new environment, or performing root cause analysis related to Production Support issues; those with the “we’ve always done it this way” mindset need not apply.
- Manage a team providing 24×7 service for all Production environments supporting Compucom IT’s Enterprise Infrastructure.
- Management escalation point for vendor support for break fix issues related to all infrastructure issues, as well as planning & executing operational improvement project work.
- Maintain technical knowledge and skills as it relates to the company’s technologies.
- Manage and maintain knowledge of the company’s security, controls, backup, and business recovery capabilities.
- Ensure that the team is competent in utilizing and authoring procedures, instructions, guidelines, and schedules to perform the expected functions of the team overall.
Who You Are (Qualifications)
Technical Knowledge/Skills
- Strong and positive customer service attitude
- Understanding of a manufacturing environment
- Proven applied learning skills.
- Willingness to roll up their sleeves and jump into an issue to assist if needed.
- Ability to solve problems and make decisions where necessary.
- Great communication and relationship building skills.
- Great planning and organizing capabilities.
- Ability to work effectively in a team and process-based environment.
A successful Senior Manager will have:
- A degree in Information Systems or comparable work experience
- A strong sense of continuous improvement & how to achieve it
- 15+ years of corporate business experience
- Business partnering skills, understanding of managed services organizations.
- Outstanding communication and relationship building skills.
- Ability to work effectively in a team in a process-based environment.
- Proven, successful team management
Our benefits include:
Health Insurance (Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Life/Disability Plans
Salary range is $95,000.00 to $125,000.00
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.