Must be willing to work Pacific Standard Time, Sunday through Thursday from 1 pm to 9 pm (with an hour off for lunch).
The IT Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.
Required Knowledge and Skills:
To be successful in this role the incumbent will demonstrate the following:
- Bachelor’s degree in Computer Science, Information Systems, or related field is preferred
- 2+ years of related experience required or equivalent certifications.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite, Office 365 Administration
- Teams/SharePoint administration
- Windows and Mac operating systems troubleshooting
- Network troubleshooting and configuration
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Valid driver’s license
Responsibilities Include:
- Consult with IT Manager and other departments as required.
- Provide IT assistance to internal customers.
- Train end-users on hardware functionality and software programs.
- Resolve logged errors in a timely manner.
- Monitor hardware, software, and system performance metrics.
- Update computer software. as well as upgrade hardware and systems.
- Document processes and perform diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
- Provides technical support-identifying, investigating, and resolving users’ problems with computer software and hardware
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.