Network Specialist 2

Salary: $61,868.00 – $93,966.00 Annually

Location : Cumberland County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CSSC-2023-60129-01512

Department: Executive Offices

Division: EX OA PS ITDC IT Srvs Div

Opening Date: 08/11/2023

Closing Date: 8/24/2023 11:59 PM Eastern

Job Code: 01512

Position Number: 00285870

Union: AFSCME

Bargaining Unit: A4

Pay Group: ST08

Bureau / Division Code: 00812780

Worksite Address: 1920 Technology Parkway

City: Mechanicsburg, Pennsylvania

Zip Code: 17050

Contact Name: Jamie Boyd

Contact Email: jaimboyd@pa.gov

Bureau / Division: Public Safety Information Technology Delivery Center, Information Technology Services Division

THE POSITION
Do you have a passion for information technology (IT)? Are you looking for a rewarding career with opportunities for advancement? If you are looking to further your career in IT, we are looking for you! The Public Safety Information Technology Delivery Center (PSITDC) is looking for a network specialist 2 to join their team in Mechanicsburg. Apply today!

DESCRIPTION OF WORK
As a network specialist 2, you will provide advanced tier 3 IT technical support, laptop encryption, knowledge management, desktop configuration, and management of virtual desktop environments, application testing, group policy management and standard operating procedure and documentation to the agencies our delivery center serves.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment.
Work hours are 8:00 am to 4:00 pm, Monday – Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Mechanicsburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

Four years of information technology experience that includes one year of technical experience in network operation or network maintenance; or
One year of experience as a Network Specialist 1; or
Two years of information technology experience that includes one year of technical experience in network operation or network maintenance, and an associate’s degree in any information technology field; or
An equivalent combination of experience and training that includes one year of technical experience in network operation or network maintenance.

Other Requirements:

This particular position also requires that applicants possess the following experience:
- One or more years of full-time experience with VMware gold images
- One or more years of full-time experience in management of VMware Horizon view environment
- One or more years of full-time experience with Microsoft System Center Configuration Manager (SCCM)
- One or more years of full-time experience in print server management
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

You must be able to perform essential job functions.

Legal Requirements:

You must pass a background investigation.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.

Selective Criteria: Do you possess one or more years of full-time experience with VMware gold images?

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with VMware gold images
Your level of responsibility

Selective Criteria: Do you possess one or more years of full-time experience in management of VMware Horizon view environment?

The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with the management of VMware Horizon view environment
Your level of responsibility

Selective Criteria: Do you possess one or more years of full-time experience with Microsoft System Center Configuration Manager (SCCM)?

The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Microsoft System Center Configuration Manager (SCCM)
Your level of responsibility

Selective Criteria: Do you possess one or more years of full-time experience in print server management?

The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with printer server management
Your level of responsibility

Do you have one year of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

How many years of experience information technology experience do you possess that includes at least one year of technical experience in network operation or network maintenance?

4 or more years
3 to less than 4 years
2 to less than 3 years
1 to less than 2 years
Less than 1 year
No experience

Do you possess college education in an information technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.If you answer “yes” to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The “Level of Performance” you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the “Yes” button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

WORK BEHAVIOR 1 – TECHNICAL ASSISTANCE
Troubleshoots and resolves network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving network issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience troubleshooting and resolving network issues. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving network issues. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
C. I have college-level coursework in information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer where you gained this experience.
The actual duties you performed related to the technical assistance you provided.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 – SOFTWARE PACKAGE DESIGN AND CUSTOMIZATION
Designs and customizes software packages by identifying required hardware and software needed for client operations. Designs standard image packages that includes drivers, operating systems, and standard applications for deployment within System Center Configuration Manager.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience designing AND customizing software packages to support client operations.
B. I have experience customizing software packages to support client operations. Someone else was responsible for the design of the software package I customized.
C. I have college-level coursework in software package management or imaging software.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to software package design and customization.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 – CREATING AND MAINTAINING DEPLOYMENT SCRIPTS
Creates deployment scripts in order to automate routines, install applications, and update systems. Maintains the scripts when system changes or updates occur to ensure compliance with security, antivirus, encryption, and group policies.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience creating deployment scripts used to automate routines, install applications, or update systems. I was responsible for maintaining the scripts I created when system changes or updates occurred.
B. I have experience maintaining deployments scripts when system changes or updates occurred. Someone else was responsible for the initial development of the scripts.
C. I have college-level coursework in computer programming, scripting, or web-based scripting.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to creating and maintaining deployment scripts.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 – INSTALLING AND TESTING HARDWARE AND SOFTWARE
Installs and tests hardware and software including servers, printers, or workstations. Establishes the user environment and utilizes various tools to test, verify, troubleshoot, and resolve issues. Evaluates and applies all updates, patches, and service packs to equipment and software as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience installing and testing network hardware and software. I was responsible for evaluating the need for updates, patches, and service packs and applying these products when appropriate.
B. I have experience installing and testing network hardware and software. I was responsible for applying updates, patches, and services packs based on evaluations and recommendations from other staff.
C. I have college-level coursework in hardware and software installation and maintenance.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to installing and testing hardware and software.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 5 – WRITTEN COMMUNICATION
Prepares technical or narrative documents such as migration plans, test script materials, and user acceptance documents and plans. Maintains activity logs and installation, implementation, and user documentation and identifies and reports recurring system issue patterns and the corrective action taken.

Levels of Performance
Select the Level of Performance that best describes your claim.

A. I have experience preparing technical, or narrative documents such as migration plans or test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing technical, or narrative documents such as migration plans or test script materials. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have college-level coursework in business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to written communication.
The types of documents you prepared.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

Required Question

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Job Category

Administration and Office

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Job Type

unspecified

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Salary

USD 61,868.00 - 93,966.00 per year

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Country

United States

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City

Cumberland

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Career Level

unspecified

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Company

State of Pennsylvania

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JOB SOURCE

https://www.governmentjobs.com/careers/pabureau/jobs/4153657