Department: Business Affairs
Classification: Program Representative 1
Appointment Type and Duration: Regular, Ongoing
Salary: $20.62 – $31.40 per hour
FTE: 1.0
Review of Applications Begins
June 30, 2023; position open until filled
Special Instructions to Applicants
In addition to your online application, please include the following:
• A current resume;
• A cover letter that demonstrates how your skills and experience meet the minimum and preferred qualifications, which includes identifying any transferable/non-traditional skills.
• Names and contact information for three professional references. References will be conducted if you are a finalist in the search, and you will be contacted first.
Department Summary
Business Affairs (BA) provides efficient and effective business services for University of Oregon (UO) students, faculty, and staff; manages and secures UO material assets; and ensures UO business is conducted in accordance with all applicable regulations, policies, procedures, Generally Accepted Accounting Principles (GAAP), and sound business practices.
Business Affairs consists of 5 divisions reporting to the Associate Vice President for Business Affairs and Controller and provides direct services to staff, students, and UO departments: Financial Services/Accounts Payable/Travel, Student Financial Services, Payroll, Information Systems, and Treasury Management. These divisions manage the largest payroll in Eugene, support UO expenditures totaling more than $500 million, and manage the billing and collection of tuition and fees for more than 24,000 students. The BAO has approximately 64 FTE and an annual operating budget of $6.7 million.
This position is part of the Student Financial Services division and reports to the Director, Student Financial Services.
Position Summary
The role of the Program Representative 1 is to provide critical and confidential assistance to students with past-due university tuition accounts. This position responds to billing account inquiries, explains registration holds, and assists with resolving them. The Program Representative 1 collaborates with UO Financial Aid to resolve outstanding issues and interprets and explains laws, rules, regulations, policies, and procedures to students, staff, and other outside agencies pertaining to past due student accounts receivables. This position will provide excellent customer service to those it serves.
In addition, this is a Hybrid Eligible position, after the initial in-person training period.
Minimum Requirements
Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.
Professional Competencies
• Ability to explain complex laws, rules, and procedures and to apply these regulations to work performed.
• Ability to communicate effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Detail-oriented and proactive; ability to prioritize and complete required functions with little supervision and adhere to deadlines.
• Ability to work collaboratively as part of a larger team.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office products (Word, Outlook, Excel).
Preferred Qualifications
• Experience with student billing accounts in a Higher Education institution.
• Experience using Banner or other enterprise-wide ERP.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits .
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .
Advertised: Jun 16, 2023 Pacific Daylight Time
Applications close: