Description
Senior Technical Producer
Who We Are:
Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.
As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.
While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best and driving marketing success with Salesforce.
Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company by expanding the ways we serve our customers, and by growing our global footprint.
Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and the United Kingdom.
Who You Are:
A Senior Technical Producer (Email Developer) conceptualizes, recommends, codes and documents email solutions to leverage automation, dynamic content, data-driven segmentation and other Salesforce Marketing Cloud (SFMC) capabilities to maximize email engagement and response rates. This role will require the extensive use of SFMC’s proprietary scripting language, AMP script, automation and database tools to execute campaigns.
What You’ll Do:
-Help clients solve business problems across their Enterprise. This could entail highly complex, dynamic email solutions that orchestrate or automate hundreds of emails or content areas across BUs.
-Lead client discoveries. Gather business requirements from the client and consult about email implementation strategies.
-Develop and recommend custom solutions for the client’s business and create and present email solution implementation plans
-Own the email implementation of the project and be the main point of contact for the Lev team and the client
-Continually assess and communicate risks, progress, and upcoming level-of-effort
-Act as a technical leader on the Technical Producer team, mentoring, coaching, and helping others grow
-Develop mobile-responsive Preference Centers and landing pages using HTML, bootstrap, jQuery, JavaScript, SJSS, AMP script, and CSS
-Build and test emails and email templates that meet client requirements, follow email best practices, and adhere to Lev quality standards
-Provide occasional on-call weekend or other after-hours support for client campaigns
-Perform other duties as required and assigned
Education and/or Experience:
Required
-Bachelor’s degree in computer science, MIS, IT, Web Development, Marketing Technology, or related field or equivalent experience
-5+ years of experience in consulting in email best practices, including design, build, deliverability, data driven emails, etc.
-Experience in consulting with a variety of client sizes, industries, and individual personalities and skill levels
-Experience in large scale email campaign migrations to Salesforce Marketing Cloud from other platforms such as Eloqua, Marketo, and Responsys
-Experience with AMPscript, including basic personalization strings, conditionals, lookups, loops, parsing XML and/or JSON payloads
-In-depth experience creating complex, dynamic, custom email implementation solutions for -Enterprise clients. Examples: translations, coupons/promotional codes, content matrices for dynamic content across 10s-100s of BUs and/or campaigns, RSS feeds, automation, custom content blocks, etc.
-Experience hand-coding HTML and CSS
-Experience building emails in Content Builder drag-and-drop, as well as Advanced and Interactive content blocks, including dynamic and enhanced dynamic, email form, etc.
-Experience mentoring and coaching other technically minded colleagues
Preferred
-Experience with Salesforce Distributed Marketing
-Experience building complex and custom Preference Centers
-Experience building emails in Salesforce Pardot
-Experience building emails in ESPs outside of Salesforce
Knowledge, Skills, and Abilities
-Confident, comfortable, and experienced at successfully consulting in situations with fluid processes and workflows
-Proven leader who has demonstrated the ability to help teams adapt processes and workflows to client needs
-Ability to influence clients to follow best practices in implementation, as well as processes and workflows
-Strong understanding of CRM and data structures in the context of implementing personalization and dynamic content in email solutions
-Effective prioritization and time management skills
-Excellent verbal and written communication skills, with the ability to present to technical and non-technical audiences
-Ability to work in a fast-paced, deadline driven environment
Salary and Other Compensation
The annual salary for this position is between $73,990 – $140,760 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
– – Medical/Dental/Vision/Life Insurance
– Paid holidays plus Paid Time Off
– 401(k) plan and contributions
– Long-term/Short-term Disability
– Paid Parental Leave
– Employee Stock Purchase Plan .
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
SFDC Dev & Customization
PL2
Desired
2
Salesforce Integration
PL2
Desired
3
Salesforce Configuration
PL2
Required
4
ANSI SQL
PL2
Required
5
Core Java
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.