Remote Work: No
Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line-reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence-delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we’ve only begun to define the edge of what’s possible-for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues and escalates as directed. Develops an understanding of multiple applications and platforms. This position will provide customer support exclusively for government contracts.
Responsibilities:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms.
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problem-solving skills.
Qualifications:
Government contract requirement:
- US citizen required – individual must be able to obtain a Sensitive Security Clearance
Minimum Requirements:
- US citizen required – individual must be able to obtain a Sensitive Security Clearance
- High School/GED
- Technical customer service experience
- Technical aptitude – Basic knowledge of networking concepts and applications
Preferred Requirements:
- Associates Degree or a technical certificate
- Over the air communication knowledge
- Team player
- Basic knowledge of Microsoft Office Suite
- Customer service values / orientation
- Solid professional work behaviors (attendance,
teamwork, time management) - Communication skills (listening, providing clear and
concise information, using proper language and
grammar)
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please note that this position will be providing services under a federal contract. As a result, completion of a successful federal security clearance is a requirement of the position. The applicant must complete and return to the federal agency a detailed security questionnaire as well as consent to and pass the following background screens:
- US citizen required – individual must be able to obtain a Public Trust/Sensitive Security Clearance
- 7 year employment/education verification
- 5 year credit check
- A pre-employment drug screen which will test for federally controlled substances, including THC, irrespective of state law
- 5 year fingerprinted criminal background screen
- 7 year criminal county search
- Federal Criminal Search- all counties lived and worked in 7 years
- 7 year multi jurisdiction search
- Social Security Trace
- Drug Test- 9 panel drug test
- The federal agency and Zebra will comply with all applicable state and federal laws in administering background screening, including laws respecting consumer reports
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 41400.00 – USD 62000.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.