InterDent is a dynamic and innovative company dedicated to providing cutting-edge solutions in the Dental industry. We are seeking a skilled and motivated Help Desk Analyst to join our IT support team. If you are passionate about technology, customer service, and problem-solving, this is an excellent opportunity to contribute to our mission while advancing your career.
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Help Desk Analyst. As the first point of contact for our clients’ technical inquiries and issues, you will play a crucial role in providing exceptional support and ensuring seamless user experiences. Your technical expertise and excellent communication skills will be essential in resolving problems, troubleshooting software and hardware issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- User Security: Enforcing IT security protocols, password resets, and access controls to protect company data and systems.
- Customer Interaction: Interact with end-users in a courteous and professional manner, ensuring a positive experience and effective communication throughout the support process.
- Technical Support: Provide first-level support to end-users, responding to IT-related inquiries and issues via our ticketing system or phone.
- Documentation: Maintain accurate records of technical issues, solutions, and support requests in our ticketing system or knowledge base.
- Remote Assistance: Utilize remote access tools to resolve issues or provide technical assistance to users in different locations.
- Team Collaboration: Collaborate with other IT team members to resolve technical challenges, share knowledge, and contribute to process improvements.
Qualifications and Skills:
- Customer-focused mindset with exceptional interpersonal skills
- Strong customer service orientation and a friendly demeanor
- Ability to work independently, prioritize and manage multiple tasks in a fast-paced environment
- Familiarity with remote support tools and ticketing systems
- Proven experience in a help desk or technical support role
- Solid understanding of computer hardware and software applications, and networking concepts
- Proficiency in troubleshooting and problem-solving techniques
- Excellent communication skills, both verbal and written
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred)
Pay Range:
$23 – $25 per hour