Overview
Enterprise Holdings is looking to add bilingual (French/English) virtual agents to our Replacement Rental Representative team! This Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners.
*Must be fluent in French and English to be eligible for this opportunity*
If you…
- Take action to meet goals and objectives
- Communicate effectively with your team and business partners via email and phone
- Readily adapt to change
… Then this may be the perfect opportunity you’ve been searching for!
We Work Hard and Reward Hard Work! This position offers a compensation package of $ 17.25 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.
Schedule: Our training is conducted virtually (you will attend training from the comfort of your own home, remotely) and the schedule for that training is 8:00am CST. This training will run for 3 consecutive weeks. Our full time, regular schedules offer a start time of 7:00am CST, working Monday-Friday (holidays may be required based on business need).
Responsibilities
- Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issue
- Perform body shop and adjuster callbacks for the group/region
- Partner with branches for all replacement rental questions and needs
- Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
- Assist with accounts receivable collections
- Assist the insurance company with rental management goals:
- Reduce loss adjustment expenses (LAE)
- Increase customer service
- Monitor rental severity
- Work to increase referrals from active account
- Market the benefits of using Enterprise to insurance personnel
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
- Must currently reside in one of these following active remote hiring states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV or WY
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- One year of customer service or call center experience required
- Must be fluent in French and English
- Must be at least 18 years old
- Must be willing to travel to complete the I-9 process, in person, if hired
- Must be able to meet all current work from home technical requirements
WFH Technical Qualifications for your home office:
- Must have a computer USB headset with microphone
- Must have a webcam, both built-in and detached webcams are acceptable
- Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
- Minimum upload speed of 2mbps and minimum download speed of 5mbps
- Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
- Permanent residence with a defined working space that is free of distractions
- The address on your application must be your current, accurate permanent address