Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets! We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation’s safety.
As an RGNext employee, you will join a team of smart, creative, and highly motivated employees who take pride in their work and in the mission and who enjoy developing, sustaining, and delivering world class solutions! If you are seeking to work in a dynamic environment and want to be part of the World’s Premier Gateway to Space, this may be the opportunity you’ve been looking for!
Our Information Technology Team is responsible for computer services and Enterprise Help Desk in support of unmanned rocket launches from the Eastern Range (Cape Canaveral Space Force Station, FL) and the Western Range (Vandenberg Space Force Base, CA).
This position is located at Vandenberg Space Force Base, California.
This position not eligible for a remote telecommuting schedule. Tasks for this position must be performed on-site.
Essential Functions
- Provide Tier 2 support on networked PCs including imaging, deploying, testing, repairing, and troubleshooting a variety of issues.
- Provide problem-solving support to computer users in a timely manner by telephone, onsite, or remotely with a focus on customer satisfaction.
- Install and configure software on networked PCs.
- Serve as a technical resource for end-users. Train company personnel on information technologies relevant to performing their work.
- Assist Management in researching computer configurations in compliance with established department requirements.
- Track, monitor, and document support issues in online helpdesk system.
- Maintain and verify asset tracking information for computer equipment.
- Assist with annual inventories of equipment.
- Perform other duties as assigned.
Required Skills
- Ability to learn quickly.
- Ability to communicate clearly and effectively, both verbally and written.
- Ability to interact with customers in-person, via phone, and via email.
- Ability to work independently and as a team player.
- Creative thinking and problem-solving skills.
- Ability to handle multiple tasks simultaneously and switch between tasks quickly.
- Ability to deal with ambiguity and change.
Required Experience
- High School diploma required; associate degree preferred.
- Two (2) + years of experience in onsite computer technical support; supporting multiple locations.
- Working knowledge of Microsoft client operating systems, including Windows 10.
- Working knowledge of Microsoft applications, including latest Office suites.
- Experience with supporting Windows computers, and associated Microsoft management tools.
- Experience with supporting network peripherals (ex. Printers, Copiers, VOIP Phones, etc.).
- Experience with diagnosing, and resolving, client computer and network connection issues, as well as installation/configuration of client operating systems and various software applications.
- Must currently possess or be able to obtain, within six (6) months of hire date, CompTIA’s Security+ certification.
- Additional technical certifications (MCP, Network+) highly desired.
Additional Eligibility Qualifications
- Ability to stand, walk, stoop, kneel, crouch, and squat to resolve system issues.
- Ability to lift, push and pull up to 50 pounds.
- The flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements.
- Must be able to obtain and maintain a DoD Secret Security Clearance, which includes U.S. citizenship or U.S. naturalization.
- Valid U.S. Driver’s License
Benefits of Working at RGNext
RGNext offers our team of experienced, professional employees an environment of challenging, stimulating and personally and professionally rewarding career opportunities and growth. Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability, and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one! Other benefits include flexible scheduling, access to on-base fitness centers and recreational facilities and more! We are committed to providing employees a quality work/life balance while embracing a community of diverse and strategic backgrounds in a productive, evolving environment.
This position’s pay rate is subject to the current wage determination under the Service Contract Act. The hourly rate for this position starts at $32.68; however, RGNext considers several factors when extending an offer for employment, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training and preferred skills and knowledge.
Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.
RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.