Employee Applicant Privacy Notice
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We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
- This is an exciting opportunity to join a growing Collections Center of Excellence (CCE) team that has developed strong partnerships and working relationships with other key functional areas.
- The Staff Risk Analyst of Business Planning & Analytics (BP&A) is a critical role that will develop new Collections MIS Tableau reporting and analytics used to improve efficiency and effectiveness, while pursuing enhanced performance across all of the Collections life cycle focused on the Member experience
- This individual will report directly to the head of BP&A and serve as a senior analyst to create, improve and interpret new MIS Tableau reporting used to drive the Credit Card, Personal Loan and Student Lending Businesses
- The ideal candidate will possess an analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi overarching strategic goals relative to loss prevention. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi. They must also bring strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA and a working knowledge on the impact of CFPB’s Reg F on the collections landscape
What you’ll do:
- Responsibilities include preparing PowerPoint presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders.
- Must possess extremely proficient SQL skills that are used on a daily basis.
- Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders
- Independently lead the entire project lifecycle for complex data analysis, requirements gathering and creation of new production reporting
- Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment
- Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting
- Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers
What you’ll need:
- 5+ years of MIS or Analytics collections and recovery industry
- High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment
- Highly proficient in building reporting using Tableau (or similar tools)
- Expertise in analyzing large datasets using SQL/Python/R and other statistical analysis packages to read test results and deliver on strategies to improve member contact and overall loss prevention
- Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes and other 3rd party variables to solve business problems; a demonstrated ability to synthesize and communicate analysis to peers and senior management
- A history of success in leading initiatives and driving results through collaboration and hands-on work
- Affinity for problem solving and detailed work
- Excellent communications skills
- Ability to collaborate well with teammates and business partners and influence business decisions
Nice to have:
- 5+ years of related experience with a Master’s degree
- Experience solving data heavy problems
- Collection’s reporting working outbound Dialer Data
- A passion for well-tested code and utilizing testing frameworks
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Pay range: $115,200.00 – $216,000.00
Payment frequency: Annual
This role is also eligible for a bonus, equity and competitive benefits. More information about our employee benefits can be found in the link above.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.