Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Agent with Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve – a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Answer inbound phone calls from providers and recipients for Alabama Medicaid
- Serves as support for web portal navigation and login/password assistance
- Provide necessary support to callers request (update account information, research and provide claim resolution, verify eligibility/coverage, etc.)
- De-escalate situations involving dissatisfied callers, offering assistance and support
- Completes complex tasks, assignments, and defined processes with some level of independence
- Navigate systems to locate information for callers (internal database, Medicaid website, knowledge management tools)
What we’re looking for
- 2 or more years of customer service experience
- Experience working with various internal departments and personnel
- Experience working with computer software and telephone technology
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What you should expect in this role
- Onsite – Montgomery, AL
- Must reside in Alabama
- Schedule(M-F 8 AM – 5PM) with rotating 12:00PM-8:00PM shift, rotating Saturday 9:00AM-5:00PM and rotating holidays 9:00AM-5:00PM (closed Thanksgiving and Christmas Day)
The pay range for this position is $27,200.00 – $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.