Salary : $54,825.08 – $63,044.80 Annually
Location : 725 North Highland Avenue Winston-Salem, NC
Job Type: Full Time
Job Number: 07059
Department: Social Services
Division: Economic Services
Opening Date: 08/17/2023
Closing Date: 8/27/2023 11:59 PM Eastern
General Statement of Duties
The Department of Social Services is seeking a highly self-motivated, dependable professional to supervise a team of Family and Children’s Medicaid Income Maintenance Caseworkers within the Economic Services Division.
Distinguishing Features
- The successful candidate must have exceptional customer service skills and be able to work with a diverse population.
- The candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions.
- Determining eligibility requires the candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment information, etc.
- The candidate must be able to empathically provide information to customers on program requirements based upon the policies.
- The successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations.
- Good mathematical reasoning and computational skills are required.
Minimum Education and Experience
Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program. A higher education level may be considered as a substitution for all or part of the experience requirement.
One year of supervisory experience preferred.
Bachelor’s Degree preferred.
Previous experience using NCFAST is preferred.
Bilingual skills (English/Spanish) are a plus.
Essential Duties and Responsibilities
Essential functions include but are not limited to:
- Auditing case records;
- Serving as a policy resource for staff;
- Completing various reports and paperwork within established deadlines;
- Conducting unit meetings.
- Completing performance appraisals and reviews.
- Individual must support the Forsyth County Guiding Principles of WeCare, Integrity, Awareness, Accountability, Respect and Excellence
- This position calls for the ability to work in a fast-paced, continuously evolving environment.
- The ability to communicate with customers from diverse backgrounds.
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01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Please select your highest level of completed education.
- Some high school
- High school diploma or GED
- Some college, trainings, certifications
- Completion of a vocational program
- Associate’s degree
- Bachelor’s degree
- Master’s degree or higher
03
Did you graduate from college with a four-year degree in a human services field or related curriculum?
- Yes
- No
04
What best describes your years of experience in eligibility, case management or related work?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
05
In which of the economic services and/or functional areas are you proficient? Select all that apply
- Medicaid Services
- Child Care Subsidy Services
- Work First
- Program Integrity
- Food and Nutrition Services
- Energy Program
- None of the above
06
Which best describes your years of experience working with NCFAST?
- No experience
- Less than 1 year
- 1 to 2 years
- 2 to 3 years
- 3 to 4 years
- More than 5 years
07
With which software are you proficient (choose all that apply)?
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Google Docs
- Google Sheets
- Google Forms
- Google Slides
08
Which best describes your years of experience working in an office environment?
- No experience
- Less than 2 years
- 2 years to less than 5 years
- 5 years or more
09
Do you have experience working for a public sector Social Services department (city, county, state, etc.)?
- Yes
- No
10
Which best describes your years of experience training and mentoring new employees?
- No experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
11
Are you able to type 45 words per minute or faster?
- Yes
- No
12
What best describes your years of experience in customer service?
- No Experience
- Less than 2 years
- 2 to 4 years
- 4 to 6 years
- 6 to 8 years
- More than 8 years
Required Question