Salary : $48,396.00 – $56,004.00 Annually
Location : Lakewood, CO
Job Type: Full Time
Job Number: TAA-03975-08-2023
Department: Department of Revenue
Division: Executive Director’s Office – Communications
Opening Date: 08/17/2023
Closing Date: 8/28/2023 5:00 PM Mountain
Primary Physical Work Address: 1881 Pierce StreetLakewood CO 80214
Department Information
This position is open only to Colorado state residents.
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
This position is located in our Lakewood Office and is responsible for website maintenance and development for the Department’s digital platforms including but not limited to, CDOR external websites and the CDOR Google based Intranet employee portal, and other online platforms.
The professional in this position will be responsible for developing web design that will establish and deliver consistency in voice, quality, usability and customer service throughout the Department’s digital platforms. This position must support and guide department staff in the creation of new webpages and features that enhance the current platforms, accommodating for ADA requirements. This position will also utilize and provide analytics to analyze content performance and track campaign success in order to develop data driven strategies for CDOR digital platforms. This position will share recommendations with the Communications Director and Division leadership in regard to new strategies and will also lead efforts toward ADA accessibility on all digital platforms for the Department of Revenue.
Primary Duties:
Decision Making and Strategic Planning for the Website
- Work with staff from all divisions throughout the Department and ensure that the digital platforms are consistent in look and voice while promoting each divisions specific message.
- Coordinate with all Communications staff members to understand business needs and participate in team meetings to understand communication priorities for digital platforms.
- Propose content and layout for all divisional websites to SMEs, Communications team and management as applicable.
Website Management
- Maintain the CDOR’s websites, in partnership with the webmaster, with oversight of DMV, Taxation and SBG sites.
- Maintain and provide strategic oversight of the intranet under the direction of the Deputy Communications Director.
- Provide insight from Google Analytics monthly to staff.
- Host and facilitate meetings with content editors and mini site administrators as applicable.
- Participate in Colorado Interactive Super User meetings.
- Serve as an acting member of the OIT TAP team.
- Understand website best practices and share industry standards with the communications team on a regular basis.
- Understand Web Content Accessibility Guidelines (WCAG) published by the Web Accessibility Initiative of the World Wide Web Consortium.
- Utilize Site Improve daily for reports on immediate corrections required on the websites.
Training and Quality Control of Additional Web Editors
- Checking and approving any content created by non-communication staff web editors. Recommending to non-communications staff web editors better UI/UX practices for their content.
- Making additional editors aware of any new policy changes, or best practices related to, ADA compliance for the web sites.
- Identifying ADA compliance issues and developing trainings and aids to guide content managers and site administrators.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Education and Experience:
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:
- 5 years of experience in providing public information through digital and print communications channels.
OR
OPTION 2:
- Bachelor’s degree from an accredited institution in Communications, English, Journalism, Business, Marketing, Public Relations or a closely related field as determined by the Department.
- 1 year of professional experience in providing public information through digital and print communications channels.
OR
OPTION 3:
- Additional appropriate education in (i.e., Market Researcher, Webmaster, Digital Media Campaigner, Social Media Specialist, Technical Writer). will substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
The preferred applicant will possess the following:
- Content development and translation of collateral, forms and information for stakeholders.
- Experience working with current communication channels (print, website, video, email, blog, social media, direct mail, media relations) and experience tailoring “voice” across channels and audiences.
- Experience in editing, maintaining or designing websites.
- Experience in HTML coding.
- Strong applied knowledge in Web Content Accessibility Guidelines (WCAG) compliance.
- Basic graphic design skills or experience with layout for newsletters, flyers, postcards, professional reports, and social media content.
- Experience with website content management, communication support and copy writing.
- Demonstrated written communications skills.
- Ability to manage multiple projects and deadlines and proven success organizing and tracking workload
- Excellent interpersonal and customer service skills
- Experience providing information in compliance with the Colorado Open Records Act (CORA).
- Ability to work independently and accept supervision.
- Current or prior state experience in digital communication.
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist: Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration “Applying for a Job with the State of Colorado”.
Work history must be documented in detail under the experience portion of application-“see resume” will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Minimum Qualifications and Comparative Analysis:Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Under “Duties,” describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- Failure to include adequate information or follow instructions may affect the applicant’s score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
- Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
- Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from “state.co.us” and “info@governmentjobs.com” addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Please note that each agency’s contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the “Print” icon.
01
Please explain in detail your experience with maintaining websites.
02
CDOR – By clicking “Yes” below, I am certifying that I understand that this position is designated as a hybrid work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as hybrid the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
- Yes
- No
03
CDOR – Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
04
CDOR – Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
Required Question