Enterprise IT End User Computing Engineer

Salary: $57,866.00 – $107,053.00 Annually

Location : Raleigh, NC

Job Type: Full-Time

Job Number: 2023-00766

Department: IT Enterprise Operations and Infrastructure

Opening Date: 10/10/2023

Closing Date: 10/24/2023 11:59 PM Eastern

Work Hours: Monday – Friday 8:00am – 5:00pm

Hiring Range: $62,000.00 – $82,000.00

Job Description

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

The Enterprise IT End User Computing Engineer position has the primary task to architect and troubleshoot all endpoint related systems and software for the City of Raleigh. This includes PC, MAC, and Mobiles. Working with other members of the IT team, as well as other departments around the city, this position will implement, innovative and advanced client management solutions to the City of Raleigh’s infrastructure. Additionally, this position will perform internal team training on endpoint related systems, perform on-going maintenance and management of the systems, including planned obsolescence, upgrades, troubleshooting incidents, analyzing problems, and monitoring systems for performance. This position reports to the Enterprise IT Operations Manager in the City of Raleigh Information Technology Department.

The IT Department plays a major role in the City’s recognition for innovation. The department has recently won the following awards:

• 2019 Drexel LeBow Analytics 50 Award for analytics innovation
• 2019 IDC Smart Cities North America Award for Urban Planning and Land Use

Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:

• Third Best City to Work In (Fortune, 2019)
• Third Best State Capital in Which to Live (WalletHub, 2019)
• Second Place in Livability.com’s 2019 Top 100 Best Places to Live

The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.
Duties and Responsibilities

• Engineer, test, deploy, and manage client images for Windows workstations/VDI and macOS.
• Manage, maintain, and evolve enterprise client management systems InTune, SCCM and JAMF.
• Installation, evaluation, automation, and problem resolution of endpoint clients and release management deployments.
• Design, build, deploy, and troubleshoot virtual desktops on VMware Horizon.
• Lead the analysis of issues/problems and development of technical solutions as it relates to InTune, SCCM, JAMF, and VMware Horizon.
• Installation and administration of security updates for endpoints.
• Assist in ensuring compliance with security policies and procedures.
• Produce system/client metrics for analysis.
• Perform or assist in testing of product updates prior to deployment into production.
• Troubleshoot and resolve complex problems and respond to escalated requests for technical assistance.
• Maintain up to date knowledge of new technologies as it pertains to Windows, macOS, Apple iOS, and Android software deployments, security patches, etc.
• Develop and maintain process/procedure documents as well as documentation for troubleshooting end-point deployment issues.

Typical Qualifications
Education and Experience
Associate’s Degree in computer science, information technology or directly related field and four years of related technology support experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications

• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Certifications:

• Microsoft, A+ ITIL

Additional Information
Desired Skills:

• Experience with deep knowledge of converged endpoint management.
  1. Enterprise Client Deployment
  2. Software Delivery / Application Packaging
  3. Patch Management
  4. Windows Deployment Services / Computer Imaging
  5. Task Sequences
  6. Hardware/Software Inventory and Reporting
• Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.
• Experience with VMware Horizon VDI.
• Strong working knowledge of Windows 10 desktop support.
• Experience supporting macOS in an enterprise environment.
• Experience with mobile device management.
• Good knowledge of group polices, PowerShell, and Windows administration tools.
• Strong knowledge of Windows Server and Active Directory.
• General networking, DNS, DHCP knowledge and troubleshooting experience.
• Experience with MS SQL Server Reporting Services (SSRS).
• Experience creating and maintaining technical documentation.
• Identify bugs and deficiencies in client management tools or processes, develop and successfully execute remediation plans.
• Sharing understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
• Researching industry trends, solution, and best practices.
• Organizing, prioritizing, and monitoring work.
• Creative problem-solving.
• Working independently with high-level direction.
• Diagnosing issues with complex systems and quickly providing guidance.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, and others to sufficiently exchange or convey information and to receive work direction.

When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate’s degree
• Bachelor’s degree
• Master’s degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in this field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Do you have a valid North Carolina Driver’s License Class C or the ability to obtain within 60 days of hire?

• Yes
• No

Required Question