DESKTOP AND NETWORK SYSTEMS SPECIALIST
Information Technology
Classification: Level 2 / Class 1530 / Full-Time / Non-Exempt / Benefited / Represented
Anticipated Hiring Rate: $30.00 – 33.55/hour, commensurate with experience
THE ROLE AND RESPONSIBILITIES
The person in this position will coordinate with other IT infrastructure teams (Audio Visual, Network, Campus Applications, and Desktop Support) to manage the delivery of technical support in all aspects of desktop support, network connectivity, computer operating systems, and software applications.
Typical duties and responsibilities consist of, but are not limited to, the following:
- Provide backup management of day-to-day ticket flow; working with leadership to set daily priorities to meet department goals. Provide data to support staffing decisions and support the leadership of IT in staff planning.
- Facilitate successful IT onboarding and off-boarding of new students, faculty and staff.
- Develop and continually review team training materials; creation and periodic review of IT knowledge base articles.
- Coordinate with the Network Engineer and Instructional Media Specialists to diagnose difficult network performance problems and interact with application support teams to diagnose network or application performance issues.
- Resolve desktop support requests and inquiries, assisting with advanced computer hardware problem resolution.
- Apply Windows system administration principles in the fields of account administration (AD profile administration, AD removals, listserv creation), Windows mail server, Windows file server, Microsoft System Center (including System Center Configuration Manager and System Center Operations Manager), Windows Group Policy, Windows print server, etc.
- Provide computer hardware movement coordination and support.
- Learn and comply with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels
- Monitor desktop and server computers via System Center Operations Manager.
- Monitor antivirus work for all computers via System Center Endpoint Protection.
- Participate in special projects and perform other duties as assigned.
REQUIREMENTS
EDUCATION AND EXPERIENCE
- Associates or Bachelor’s degree in an IT-related field required.
- A+, Network +, MCDST, MCSA certifications are desired.
- Minimum 3 years experience preferred in networking support and desktop administration.
- Experience with in network security with a focus on Cisco and Meraki hardware preferred.
KNOWLEDGE, SKILLS & ABILITIES
- A positive attitude and ability to develop productive relationships with staff at all organizational levels.
- Desktop Oriented (MS office, various software, Operating systems, troubleshooting, printers); understanding of security issues involved in Windows computing.
- Understanding of high level network architecture and design; knowledge of routing and switching concepts.
- Working knowledge of IT platforms: Microsoft Windows10 and later, Mac OSX.
- Working knowledge of Windows Server systems, including System Center, Group Policy, PowerShell.
- Ability to explain networking concepts and trade-offs to a wide variety of technical and non-technical audiences.
- Working knowledge of: security specific protocols (SSH/HTTPS/SSL, etc.), network protocols (NTP, DNS, DHCP, etc), LAN administrator practices and concepts, desktop support, LAN operations.
- Understanding of VOIP protocols and applications (Skype for Business, Zoom, etc.).
- Ability to lift and carry PCs and peripherals.
- Ability to multi-task.
BENEFITS
Health and Welfare Benefits
- Comprehensive medical insurance coverage
- Flexible Spending Accounts for transportation-related, healthcare and dependent care expenses
- Employee Assistance Program
For your Financial Future
- Life Insurance, Disability Insurance, and Legal Insurance
- University of California Retirement Plan
- Voluntary Deferred Compensation Plans/Pre-tax Retirement Savings Programs
For your Work/Life Balance
- Fifteen paid holidays per year
- Generous vacation and sick leave
- Commuter Benefits Program
THE HIRING PROCESS
This position has been designated as “sensitive” and requires a pre-employment background check.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact Human Resources if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
WHAT TO EXPECT
Applicants who meet the position requirements will be competitively evaluated to identify the individuals whose breadth and depth of experience and education most closely relate to the stated requirements and the needs of the College. Depending on the quality and number of the applications received, only the better qualified applicants may be contacted for an interview. The position is open until filled.
The skills listed above are comprehensive, and we understand there are great candidates who possess only a subset of those skills, or who have other important skills. If you match some of these skills, please do not hesitate to apply.
UC Law SF is an equal opportunity employer. UC Law SF strives to provide a diverse and inclusive educational environment that fosters cultural awareness, mutual understanding and respect. UC Law SF is interested in candidates who will contribute to diversity and equal opportunity in higher education through their teaching. Qualified women and members of underrepresented minority groups are strongly encouraged to apply.