Who We Are:
Smithers-Oasis, located in Kent, Ohio, is a global leader in the manufacturing and marketing of floral, grower, post-harvest and specialty foam products. We have operations in over 20 countries. Established in 1954, Smithers-Oasis’ brands include OASIS® Floral Products, FLORALIFE® Postharvest Products, OASIS® Grower Solutions, Design Master® floral spray and ENGINEERED PRODUCTS.
To learn more about us, please visit www.smithersoasis.com.
What We Need:
We are seeking a customer-focused and resolution-oriented individual to act as the customer advocate while consistently representing Smithers-Oasis in a positive manner. This individual will support our Design Master® division and should have a collaborative partnership approach, excellent verbal and written communication skills, proficiency in MS Excel, with superb attention to detail, and be able to drive issues to a positive resolution.
Essential duties and responsibilities of the Customer Service Representative include (but are not limited to):
- Processes customer orders (via phone, fax, and electronically); when applicable, the ability to accurately hand key an order
- Ensures accurate pricing and terms of sale
- Schedules shipments in accordance with customer expectations and established business rules
- Creates and completes documents for all export shipments (IMO, SLI, CI, COO) with extreme accuracy
- Works with shipping agents, drayage companies and the Design Master warehouse team to ensure smooth shipment pickups for all export shipments
- Sends signed export documents via courier service to various global locations
- Maintains accurate and orderly customer files; ensure timely filing of required documents
- Monitors order status by tracking activities necessary for accurate and prompt service to the customer; providing order status to customers as requested. Works with distribution, logistics company and credit department to ensure orders are shipped on time
- Participates in and supports Smithers-Oasis continuous improvement activities
- Supports and leads by example the Core Values of the organization
Who We Are Looking For:
- An individual with a high school diploma is required; an Associate degree in related field is preferred
- An individual with 2-4 years of related experience in a customer contact role or a combination of education and experience
- Experience with export shipping and creating shipping docs is preferred
- Excellent communication (both verbal and written), customer service and organization skills
- Must be able to handle multiple tasks with tight deadlines
- Excellent computer skills for PC (Excel, Word, email, etc.)
- An individual who applies skills to make team contributions
- An individual with strong attention to detail
What We Offer:
This is a Full-Time IN PERSON position with a work schedule of Monday through Friday from 8:00am to 5:00pm.Additional hours may be required based on business needs. Candidates must reside in NE Ohio.
Our company culture places a high value on integrity and trust, respect and collaboration and offers an opportunity to add value to the organization and build strong professional relationships.
We offer a competitive salary and benefit plan options, paid-time off and an immediately vested company-matched 401k plan.
The salary range for this position is between $20.00-$22.00 per hour.