Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company. Do you have a passion for fostering high impact partnerships? Are you a customer-obsessed expert in relationship management and financial management? If so, this role could be for you.
The Amazon Fuse Business Operations organization works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across mobile operators, OEMs, retailers, banks, QSR and CPG brands, and more. We focus on business growth and value creation for customers. We focus on building trustful relationships with enterprise partners to deliver financial results to partners and Amazon.
We are looking for a Regional Program Manager within our Business Operations team to manage the oversight of, and continual improvements to, the billing services used by internal and external stakeholders. This is a pivotal role that enables you to have significant business impact through your direct involvement in customer financial modeling, target setting, and operations support. This role will provide partner development around billing and payments as well as manage troubleshooting efforts where needed. This role will also be responsible for leveraging reporting tools to develop and maintain scaled, automated, user-friendly reports and dashboards that will support the inquiries of partners. This position requires a proactive, highly motivated individual with an aptitude for critical thinking and process improvement, who can assist in the strategic development of systems for global billing. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical and detail oriented, demonstrates backbone, and possesses the ability to work well with cross-functional teams.
This role may be located in Seattle, WA, Miami, FL, Culver City, CA, or Nashville, TN.
Key job responsibilities
– Work with stakeholders to understand opportunities, desired outcomes, and success criteria
– Plan, manage and deliver partner invoices, billing queries, and SLAs to ensure there is a strategy to measure accounts and support as a result
– End to end ownership, from design requirements and build to implementing and reporting
– Run feedback loops and quickly implement changes while staying focused on long-term goals
– Conduct regular audits to maintain accuracy and relevance of disputes to reflect service updates and process changes
The successful candidate will have:
– Excellent written and verbal communication skills with a customer focused, detail driven, and professional demeanor
– A passion for building trust with internal and external stakeholders by being proactive and innovative in solving problems that affect customers
– A proven ability to meet tight deadlines and prioritize workload
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA | Miami, FL, USA | Nashville, TN, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 7+ years of cross functional project delivery experience, or a MBA and 5+ years of cross functional project delivery experience
– Experience managing, analyzing and communicating results to senior leadership
– Experience owning program strategy and end to end delivery
– Experience using data and metrics to drive improvements
– Experience implementing repeatable processes and driving automation or standardization
– Experience defining and executing program requirements
– Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
– Fluent in English and Spanish
PREFERRED QUALIFICATIONS
– Experience delivering projects within scope, time, budget and quality
– MBA
– Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.