The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every FBA related inventory exception across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns).
This role is part of the Payment and Contact team within the DP&R organization and is responsible for leading program initiatives that identify and prevent fraudulent reimbursement payouts to selling partners. These program initiatives include: optimizing processes used to identify fraudulent activity, blocking selling partners for policy violations, destroying inventory that is determined ineligible for sale, and collaborating with legal to pursue actions against bad actors. On a day-to-day basis, this role will collaborate with teams including fulfillment center operations, payment operations, legal, product and technology, to improve how we prevent reimbursement fraud. Success in this role requires the ability to communicate effectively with people across all levels of the organization, both verbally and in writing, and across both technical and non-technical teams. The ability to collaborate and influence will be key in this role when working to build mechanisms that investigate and prevent fraudulent transactions.
A successful candidate will be able to demonstrate analytical deep dive ability along with success in leading multiple ambiguous initiatives in parallel. If you have an entrepreneurial spirit, love to work with data, enjoy program management, and are interested in improving processes that have a wide impact, this role may be for you.
Key job responsibilities
Managing the lifecycle of a complex cross-functional program with considerate impact.
Owning cost avoidance goals as a direct result of bad actor enforcement.
Collaborating with teams located in different time zones (i.e. EU, APAC regions, etc).
Owning program roadmaps, OP1/OP2 narratives and organizational goals.
Working with internal and external customers to establish product strategies and tactically driving teams to deliver.
Prioritizing projects based on business impact, obtaining approval from relevant functional leaders and influencing resource allocation.
Developing and governing KPI reporting for the portfolio of programs as well as providing visibility to milestones and performance across all projects.
Anticipating bottlenecks, managing escalations, and balancing pressing business needs vs any constraints.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Demonstrated ability to work with organizational leaders in developing and defining key business questions.
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Project management certification formal qualification in project management (such as PMP or PgMP).
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.