At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online.
At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
Amazon Flex Service Level Standards (SLS) ensures that delivery partners provide high quality service to all Amazon Last Mile delivery businesses. Our vision is to ensure delivery partners are safe, reliable and provide great quality deliveries to our customers by measuring, promoting and rewarding the right driver behavior. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly), customer-obsessed Principal Program Manager to be a part of this team.
We are seeking an experienced Sr. Program Manager to lead a portfolio of programs and initiatives to improve SLS processes. Internally, this leader will work with functions that cut across the organization, including technology, science, operations and customer service, to drive a great customer experience for our program.
This leader will regularly interact with Flex stakeholders and across the Flex SLS team to drive change and influence prioritization throughout the business, while also identifying process improvement opportunities and mechanisms that support scale.
The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, and be comfortable working with multiple stakeholders to drive growth and change in a fast paced environment. An extreme bias to deep dive and drive process improvement opportunities is a must, and candidates must demonstrate a track record for building alignment and influencing across organizations, strategic thinking, and success in all phases of business and team development.
Key job responsibilities
We are looking for a Sr. Program Manager to help lead and scale the Flex SLS Program. As the Sr. Program Manager your responsibilities will include:
• Ability to root cause opportunities and extract insights using a data driven approach.
• Collaborate with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus.
• Identify internal and external data sources that will improve program processes.
• Develop metrics and reporting to improve efficiency, identify areas of opportunity.
• Develop measurable benchmarks and reporting to evaluate program direction and progress.
• Work with Business Analytics and Tech team members to articulate and prioritize feature needs.
• Work with cross-functional teams across Amazon for collaboration to proactively address quality related initiatives.
• Establish and maintain strategic partnerships across Amazon.
• Ability to lead by influence rather than authority to build trust across the organization.
• Identify root cause of process gap findings, improve control deficiencies and partner with cross functional teams to design control enhancements (through automation and/or improved processes).
• Create, maintain, and disseminate program information confidently and on a regular basis to Amazon senior executives, senior leadership teams, and key stakeholders.
• Think holistically and strategically to plan, organize, and drive complex and milestone driven projects to ensure end-to-end success for the user.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.