Salary: $54,974.00 – $78,343.00 Annually
Location : Richland County, SC
Job Type: FTE – Full-Time
Job Number: 154276
Agency: Department of Health and Human Services
Division: IT Infrastructure and Operations
Opening Date: 08/24/2023
Closing Date: 8/31/2023 11:59 PM Eastern
Class Code:: AM66
Position Number:: 60018694
Normal Work Schedule:: Monday – Friday (8:30 – 5:00)
Pay Band: Band 7
Opening Date: 08/24/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Failure to provide detailed and complete information may result in your application not being referred.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
The Agency’s mission is to be boldly innovative in improving the health and quality of life for South Carolinians.
This position is located in the Bureau of Information Technology Services, Richland County.
Are you the One? We are looking for an Endpoint Technician II who demonstrates excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Resolves complex issues requiring detailed systems and applications knowledge. Analyzes and identifies trends in incident reporting and devises preventive solutions. Meets the established Service Level Agreement when resolving assigned incident and requests tickets. Effectively communicates updates with customers in regards to open tickets via Agency phone, email, or messenger applications. Participates in all phases of IT audit engagements, including planning, identifying operational controls, evaluating controls, completing audit reviews, identifying deficiencies, and documenting process narratives. Performs selected engagements of information systems, applications, and related business processes to identify control weaknesses. Obtain, analyze, and assess information from multiple data sources. Document information gathered and methods used. Develop spreadsheets used for data analysis and reconciliation. Develop, track, and maintain IT Audit projects. Assist in developing effective communication of findings and control concepts both verbally and in reports to IT management. Participates in scheduled audits with external auditors and examiners. Serves as a resource in troubleshooting and solving complex technical issues. Documents work efforts to track activity and to help establish procedures for IT related problems more expeditiously. Participates in IT Service Desk process improvement and procedure documentation.
- Demonstrates excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. When needed; assists the Call Center team with phone coverage to prevent long holds or dropped calls. Receives and resolves incident and request tickets.
- Resolves complex issues requiring detailed systems and applications knowledge. Analyzes and identifies trends in incident reporting and devises preventive solutions. Meets the established Service Level Agreement when resolving assigned incident and requests tickets. Effectively communicates updates with customers in regards to open tickets via Agency phone, email, or messenger applications.
- Audits access granted to users by the IT Service Desk staff. Initiate and track remediation efforts for inappropriate privileges. Notifies management of any discovered irregularities.
- Participates in IT Service Desk process improvement and procedure documentation.
- Documents 100% of requests received in a Service Manager ticket.
- Other duties as required.
The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
- 15 days annual (vacation) leave per year.
- 15 days sick leave per year.
- 13 paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
Minimum and Additional Requirements
A bachelor’s degree and experience in automated information or communication system design, installation, operation, and repair.
Related experience may be substituted for a bachelor’s degree on a year-by-year basis.
Additional Requirements:
- Sitting or standing for long periods of time.
- Lifting requirements: 20 lbs.
Preferred Qualifications
- Knowledge of communication or information systems.
- Knowledge of various software and hardware infrastructure and their uses.
- Knowledge of computer system analysis, design, testing, debugging and maintenance.
- Ability to analyze data and provide solutions to complex problems.
- Ability to establish working relationships with committee members, users and vendors.
- Ability to communicate effectively.
- Ability to effectively manage and supervise a team.
Additional Comments
Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.
The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
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The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.
- Yes
- No
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What is your desired salary expectation for this position?
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Do you have a High School Diploma or higher?
- Yes
- No
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Do you have experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems?
- Yes
- No
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Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.
- Yes
- No
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How did you hear about this career opportunity?
Required Question