Description
Lead – Desktop Support Engineering
COGNIZANT OVERVIEW
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming customers’ business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list – a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Roles/Responsibilities
• Supervising team’s ticket inflow and analysis for reporting.
• Team management & Performance Review. Effectively manage communication and project documentation & review presentations
• Manage requirements gathering and execution of task and initiatives.
• Incident resolution via phone, service desk tools or direct desk side engagement with the customer
• Troubleshooting hardware and software problems. e xperience needed along with knowledge on Operating Systems
Required Qualifications
• Team leading experience is required.
• Good overall understanding of desktop services and the supporting infrastructure.
• Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
• Must have knowledge in Imaging and OSD.
• Sound knowledge in PowerShell and SCCM. Should have very good knowledge in application packaging. Knowledge of Software Installation / Upgrade / Rollouts
• Should have knowledge on SEP / Remote Tools
• Candidates should have hands on experience or knowledge on Ticketing tools/Change Management.
Location- Palo Alto, California
Salary and Other Compensation :
The annual salary for this position is between $75,000 – $100,000 depending on experience and other qualifications of the successful candidate.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Desktop Support – Remote
PL1
Required
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Communication Skills
NA
Desired
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.