Salary : $55,915.00 – $83,873.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 27M00000014
Department: Social Services
Opening Date: 09/17/2023
Closing Date: 10/8/2023 11:59 PM Eastern
Description
The City of Richmond Department Social Services is seeking a qualified candidate to fill the position of Human Services Supervisor in the Division of Economic Support and Independence (ES&I). The incumbent is responsible for providing supervision to a team of Benefit Programs Specialist and ensuring the accomplishment of service delivery goals related to benefit programs established by the federal, state, and local government.
Duties include but are not limited to
- Providing supervision and ongoing training to a team of Benefit Programs Specialist who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD), Energy Assistance, etc.;
- Providing training and ongoing development activities to newly assigned Benefit Programs Specialist staff members and assess performance on a regular basis;
- Reviewing and analyzing case activity for policy compliance and payment accuracy;
- Oversight of case-processing, case management, and service delivery by employees;
- Coaching and mentoring employees and documenting performance;
- Participating in the hiring process for staff;
- Researching case histories and authorizing actions and maintaining statistical data;
- Acting as liaison to external and internal organizations and the general public;
- Compiling and analyzing management reports on workload distribution and performance standards;
- Ensuring quality customer service.
**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.
Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.
Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor’s degree in human services, social work, or a related field;
- 3 years of experience in human services or a related field;
- Supervision experience preferred;
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:
- None required
PREFERRED TRAINING AND EXPERIENCE:
- 2 years of supervisory experience preferred.
With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an “Employer of Choice”.
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran’s widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point veteran’s must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 – 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Which best describes your highest level of education?
- High School Diploma/GED
- Some College
- Associate’s Degree
- Bachelor’s Degree
- Master’s/Advanced Degree
- None of the above
04
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?
- Yes
- No
05
Do you have supervisory experience?
- Yes
- No
06
If you indicated “Yes” to having supervisory experience in question #5, please describe your experience.
07
Which best describes your years of experience issuing Benefit Programs?
- Less than 3 years of experience
- 3 to 5 years of experience
- 5 or more years of experience
08
Which best describes your years of experience mentoring and training new and/or experienced Eligibility Workers?
- Less than 2 years of experience
- 2 to 5 years of experience
- 5 or more years of experience
09
Indicate the electronic case management systems in which you have experience using. Select all that apply.
- Virginia Case Management System (VaCMS)
- Harmony System
- Systems Partnering in a Demographic Repository (SPIDeR)
- Medicaid Management Information System (MMIS)
- Similar case management system
- None of the above
10
If you indicated “similar case management systems” in question 9, please describe the similar case management systems you have experience using.
11
Which best describes your years of experience reviewing and analyzing benefit program case activity for policy compliance and payment accuracy?
- Less than 3 years of experience
- 3 to 5 years of experience
- 5 or more years of experience
12
How has your education, training and experience prepared you for this opportunity?
Required Question