Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.
As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.
We are looking for a Retail Product Implementation Manager for Consumer Loans in San Diego, CA. As a member of the retail product implementation team, you are the primary liaison and local subject matter expert for the products you manage. You play a vital role in leading and managing all retail product changes locally at CB&T while also helping to drive product strategy, pricing, process improvement, and promotion. And you get the opportunity to work with a wide range of associates at the branch, in other departments at CB&T and in centrally managed teams across our footprint. Come join a team of talented individuals who strive to make a difference each and every day.
Essential Functions:
• Oversees the delivery of changes in the organization related to retail product(s) being managed (consumer & small business checking, savings, money market, CDs, consumer loans, bankcard and digital products/channels).
• Responsible for implementing and communicating the company’s defined product strategy including product changes, pricing, process improvements, promotions, and risk management initiatives to leadership and employees throughout the organization.
• Builds, develops, and grows any internal business relationships vital to successful change management.
• Collaborates with other business units (loan centers, product managers, internal communications, bank operations, marketing, etc.) to identify impacts and ensure successful implementation of proposed changes.
• Become an expert on regional customer segments and competitors and identify and inform bank and central product team of opportunities.
• Develops project plans and reports on project status, issues and risks to product team members.
• Manages multiple complex projects.
• Provides feedback on customer complaints related to products.
• Manage account disclosures.
• Works with the bank training department to develop effective employee product training and job aids.
• Other duties as assigned.
Qualifications:
• Requires a bachelor’s degree in business, communications or related field and 4+ years project or product management experience preferably in the banking industry.
• Experience with managing change in a large organization.
• A combination of experience and education may meet requirements.
• Extensive knowledge of project and product management techniques and best practices.
• Working knowledge of retail banking products and services a plus.
• Ability to manage change in a large organization.
• Must be a self-starter, adaptable.
• Strong project management, communication and interpersonal skills.
• Understanding of technology used to support bank products and services is a plus.
• Ability to work independently.
• Demonstrated ability to problem solve and develop customized solutions.
• Proven client relationship skills.
• Effective negotiation skills.
• Strong analysis and judgment skills.
Benefits:
• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $100k – 132k depending on job-related factors such as level of experience.