Associate Customer Service Representative
(Collections Enforcement – Garnishment)
Department of Revenue
Annual Salary: $ 33,914.40
Location: Truman Building – 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time.
As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team values integrity, service, respect, and community.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position is a customer service position within our Collection and Tax Assistance Bureau Garnishment area. As a Garnishment employee, you will be responsible for: researching and preparing garnishment orders for execution, preparing said documents for service upon execution, and tracking success rate of garnishments served. In addition, you will answer calls, e-mails, chats and written correspondence regarding delinquent tax accounts.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research accounts
- Issue court documents
- Maintain frequent contact with Missouri courts
- Provide taxpayer assistance and process correspondence
- Perform other duties as assigned
CORE COMPETENCIES NEEDED:
Computer Literacy Effective Writing Attention to Detail
Clear Communication Reliable Self-motivated
QUALIFICATIONS:
- Six or more months of experience in clerical or general office support work
- Possess a high school diploma or high school equivalency certificate
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and knowledge of computer systems and software
- Excellent organizational skills and attention to detail.
- Ability to work independently with discretion, sound judgement and knowledge of agency operations, policies and procedures.
- General knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the Court.
- Ability to understand and follow oral and written instructions.
- Ability to establish and maintain effective working relationships.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.