Since Day 1, Amazon has focused on providing new and innovative technologies to solve challenges in the last mile delivery space. Last Mile team ensures the most customer-centric experience possible, from the time a customer places an order with Amazon to the time the package reaches the customer. Amazon Flex is an integral part of this world class last mile operation. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
We are looking for an experienced leader to run the North America Amazon Flex program. This leader will be an independent thinker who makes convincing, data-driven decisions. The ideal candidate will devise clear strategy, positioning and execution priorities and will be comfortable thinking big and diving deep. S/he will be a pragmatic visionary who can identify opportunities and lead the team to translate them into workable, scalable product and process solutions.
As a seasoned leader, they will have hired and developed world-class teams, taken brave and innovative talent decisions to scale teams to business needs. They will demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. Although naturally strategic, they will also have strong operational skills and drive hands on decisions on product roadmap and process execution. The ideal candidate will be experienced leading through leaders and managing the associated executive presence.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
BASIC QUALIFICATIONS
• Bachelor’s degree (or equivalent) in engineering, business or operations
• Experience of leading 50+ employees, including people managers (payroll, performance management and work-flow assignment).
• Experience running and improving large global operations
PREFERRED QUALIFICATIONS
• Master’s degree (or equivalent) in engineering, business or operations
• 10+ years management experience in technical operations or similar production environment with a demonstrated history of improving customer experience and business performance
• Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality, process improvement and system design
• Strong organizational planning and development, business judgment, and communication skills
• Experience leading and motivating a diverse workforce
• Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $213,700/year in our lowest geographic market up to $318,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.