At Amazon, we are working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright and effective people. Amazon Customer Service tens of thousands of Associates around the globe provide truly innovative support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). In the Customer Service Applications Security Team our passion goes beyond finding and eliminating security vulnerabilities in our systems; we want to stop them occurring in the first place. We are passionate about driving security at planetary scale.
We are looking for a passionate, innovative, and results oriented Technical Program Manager (TPM) to focus on information security projects. In this role, you will work with cross-functional teams of technical and non-technical stakeholders to interpret, communicate, and drive full lifecycle security programs. You will build programs and products, drive process improvements, and work with engineering teams and other stakeholders to develop innovative solutions to complex technical security challenges. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity.
The successful candidate will have demonstrated problem solving skills, strong business judgment, and experience working with multiple teams delivering large programs and services. You have a solid track record of delivering results, showing that you execute both strategically and tactically. You have a solid technical background, a passion for security, and you care about your customers.
Your responsibilities will include:
– Define, scope, manage, and ensure the successful delivery of the Offensive Security, Security Automation initiatives and other security initiatives and products from start to finish. This includes collecting business and systems requirements from stakeholders, authoring specifications, driving end-to-end project schedules, reducing risks, and reporting status
– Collect inputs from business, security, technical teams, and other stakeholders to build program plans to implement desired security outcomes
– Break large and complex projects down into manageable pieces, develop functional specifications, ruthlessly prioritize, and deliver projects in a successful and timely manner
– Define goals and drive clarity for ambiguous or poorly defined problems, and drive them to resolution
– Lead and coordinate design implementation efforts to develop effective solutions, make appropriate trade-offs to manage dependent release schedules, and clearly communicate goals, roles, responsibilities, and desired outcomes to cross-functional stakeholders
– Work with technical and non-technical teams to refine plan, obtain stakeholder buy-in, and execute the program
– Anticipate bottlenecks, remove blockers, handle business escalations with a data-driven approach, make trade-offs, and balance the business needs against technical constraints
– Coordinate projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with internal and external customers
– Manage external relationships with third-parties that support application security efforts
– Provide both structured and creative thinking in a dynamic, evolving, multi team environment
– Communicate effectively at multiple levels, build trust across the organization, and demonstrate discretion with sensitive information
– Define high quality and exceptional user experiences and effectively prioritize and manage the scope of each launch to deliver key capabilities on time and on budget
– Act as a positive influencer across diverse teams, effectively rally support for your initiatives, and help deeply technical teams create simple solutions to meet your program goals
– Create security guidance and documentation
– Support security escalations
– Evaluate and recommend new and emerging security products and technologies
– Carry out/own new, reoccurring, and ad-hoc security projects and consultations.
– Support for mentoring, team building, and recruiting activities
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 3+ years of technical product or program management experience
– 2+ years of software development experience
– 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
– 3+ years of working directly with engineering teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,700/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.