Under the direction of AEU’s Supervisor of Administration, the candidate will be responsible for leading groups performing clerical work of moderate difficulty. Along with other tasks assigned, the selected candidate will be required to provide support to the supervisor and the specified members of the assigned team.
Specific Tasks include:
• Reviewing certificate of corrections to determine if the proper documentation is included and that submissions meet minimum agency requirements.
• Providing clear, concise, complete and correct results of a certificate of correction review to customers.
• Making appropriate recommendations and/or referrals when dealing with difficult or special cases.
• Providing adequate customer service to customers who appear in person for assistance.
• Conducting research in various Department and NYC systems to verify all information and documents submitted with a certificate of correction request.
• Accurately updating relevant systems to reflect certificate of correction review results. Reviewing Department of Finance ownership records (ACRIS) or HPD records to determine and verify the ownership of a property and/or the authorized managing agents.
• Maintaining general files for the unit.
• Assisting with public outreach regarding resolution of OATH Summonses.
• Researching and responding to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
• Providing telephone and online help form coverage, responding to telephone inquiries from the public and other department personnel.
• Providing peer-to-peer guidance to members of the assigned team.
• Providing support to members AEU Supervisors and other members of DOBs leadership teams
• Other administrative tasks, including special projects, as assigned.
Minimum Qual Requirements
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
• Interpersonal skills
• Detail oriented and able to solve problem
• Well organized
• Computer literacy
Additional Information
Only permanent Clerical Associates, applicants reachable on the Clerical Associate open competitive list (or, if the list is exhausted, applicants who filed for the most recent New York City Bridge Exam and are taking the Clerical Associate portion of the exam), and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York
To Apply
For Non-City/External Candidates: Visit the External Applicant NYC Careers site (www.nyc.gov/jobs/search) and search for the specific Job ID #.
For Current City Employees: Visit Employee Self-Service (ESS) to view and apply for available positions. Click on Recruiting Activities, Careers, and search for the specific Job ID #.
No phone calls, faxes or personal inquiries permitted.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
08/18/2023
POST UNTIL
09/12/2023
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.