Junior Configuration Specialist – Seasonal

Salary: $16.25 – $22.10 Hourly

Location : Riverdale, MD

Job Type: Seasonal

Job Number: MSD.JC23

Department: PGC Parks and Recreation

Division: Management Services Division

Opening Date: 08/28/2023

Closing Date: 9/15/2023 11:59 PM Eastern

Description

The Prince George’s County Department of Parks and Recreation is currently seeking a Senior Configuration Specialist. The ideal candidate has technical chops, demonstrably strong communication and writing skills, and can effectively interact with Internal and External customers. We are looking for self-motivated individuals with an understanding of registration software configurations with experience making complex ideas understandable.

This position will be with the nationally accredited, 6-time gold medal Parks and Recreation agency, Maryland-National Capital Park and Planning Commission, and will work directly with the Customer Service Help Desk. Which is a combination of a Technical Support and traditional Customer Service Call Center, that supports the general public as well as our internal customers, with questions that range from information about our Parks and Community Centers to internal requests for assistance with software solutions for rentals or assistance with computer hardware troubleshooting.

This position is an onsite position. Applicants should be self-starters with solid time management skills, and attention to details and deadlines to be successful in this role

Examples of Important Duties

• Assist in Configuration, testing, and implementation of the registration software to department standards.
• Assist with workplace/workflow management functions and quality control and assurance of daily operations.
• Record, track, assign, and escalate incident reports through Zendesk ticketing software
• Gather information and respond to emails, calls and in person-requests regarding registration software configuration and Park Services.
• Provide knowledge management guidance to Tier I, Tier II support staff
• Uses analytical skills to troubleshoot and resolve complex issues for internal and external customer service topics escalated from Call Center Representatives.
• Serves as support for escalated tickets and emails regarding registration software.
• Provides daily operations quality control support for Call Center Projects Team and Hardware Zendesk tickets.

Minimum Qualifications

1. Must possess High School Diploma or GED.
2. 1 Year Experience as Help Desk Support – Tier 1 or equivalent knowledge of Help Desk support software applications.

Supplemental Information

• Part-time position working 32 hours a week. Required evening shifts and occasional early mornings and weekends shifts.
• Opportunities for advancement available.
• A criminal background investigation will be completed prior to hire.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2023 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits for Seasonal Employees

Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
  • UnitedHealthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.

01

Do you possess a High School Diploma or GED?

• Yes
• No

02

Do you have 1 year of experience as Help Desk Support Tier 1 or an equivalent knowledge of Help Desk support software applications?

• Yes
• No

Required Question