Student Financial Services at the University of Denver works to assist students with all billing needs. The division, which consists of the Bursar’s Office, Student Financial Services and the Pioneer ID Card Office, seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society Student Financial Services strives to inform and serve the DU community through effective and collaborative professionalism, by contributing to student financial competence through compassion and efficiency.
Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity and inclusiveness. The team provides fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.
The Bursars Office is responsible for the collection and billing of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver.
Position Summary
Under the supervision of the Asst. Bursar, Student Servicing, the Junior Advisor processes tuition, loan and related payments in a timely manner. Works with the University department staff ensuring accurate, timely, processing of all department deposit activity, including credit card activity. This position also works daily with Bursar’s Office advisors and Office of Financial Aid advisors in regards to student account activity. Responsibilities also include responding to office emails, voice mails and triage for walk in contact.
Essential Functions
Provides professional cashiering services:
- Processing of all student tuition and loan payments received daily and prepares bank deposit for pickup.
- Works with University departments in preparing and processing deposits of University funds.
- Is a catalyst in supporting students through various channels, including in person, virtual, email, and phones.
- Works with new and continuing students and their families and members of the University of Denver community in a personalized way on the billing process and payment options.
- Deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
Supporting financial responsibility:
- The Junior Advisor must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt. The Customer Service Assistant must be able to communicate the student’s responsibility regarding their debt to the University.
- Must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third
- Party billing to insure student retention.
- An understanding of banking regulations, PCI compliance, Returned Item, ICL processing is essential.
Continuous Professional Development:
- The Junior Advisor must actively keep up to date on state and federal regulations and internal policies and procedures in order to ensure accurate and efficient interpretation of information and to ensure program compliance. The Junior Advisor works as a team member with the other Advisors to deliver high quality service to students and their families.
Knowledge, Skills, and Abilities
- MS Office proficiency especially Excel; Ellucian Banner knowledge or similar student financial software.
Required Qualifications
- 1 – 2 years of financial or customer service related experience
- Demonstrated skills in conflict resolution, verbal and written communication, and time management
- Proficient with MS Excel and other MS Office software applications.
Preferred Qualifications
- Bachelor’s Degree
- 2 – 3 years’ experience working in student financial services; 2 years may be substituted for financial or customer service related experience
- Knowledge of professional judgment techniques is preferred.
- Knowledge of student financial processes, guidelines and procedures.
Working Environment
Standard office environment.
Noise level is quiet to moderate.
Physical Activities
Ability to sit in front of a computer for an extended period.
Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m.
Application Deadline
Applications will be reviewed until the position is filled.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 4.
Hourly Range:
The hourly range for the position is $18.00-$20.50.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: August 30, 2023
Applications close: