About Heath
Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that’s better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.
Position Summary
The Heath Ceramics Tile Sales Coordinator is a full-time role focused on performing administrative tasks and providing adept problem-solving to support the Tile Sales team. The primary responsibility will be to respond to customer queries, ensuring proper flow of communication within Tile Territories and expedient solutions to customer service.
This role aims to enhance our tile customers’ experience, from the sampling process through order completion and delivery. We seek someone who can flex between administrative tasks and hands-on projects in our showrooms and tile production facility/warehouse. This role supports our Tile Sales Team and our Heath tile customers and may flex with the needs of the business.
Responsibilities
Customer service and support
- First point of contact from online customer service team regarding time sensitive tile inquiries
- Follow-up on Ecommerce tile sample orders and new business partner account set-up
- Assist with Netsuite processing of tile sample orders
- Respond to website inquiries and direct incoming emails to the proper channels
- Coordinate and communicate with external freight vendors regarding mis-shipments, freight claims, address changes, expedited and international shipping
- Act as the last point of contact for complete tile orders and send shipping notifications to customers
- Respond to questions and requests for updates on tile orders and production status
Sales support and collateral maintenance
- Support the Tile Sales Team in developing and maintaining an outreach database and streamlining tile sample orders
- Provide updates on tile lead-times, product specifications, and spec books
- Help coordinate specialized trade tours and events
- Maintains a non-inventoried assortment of shape, size and trim samples for the tile sales team.
- Provide inventory support through cycle counts of Ready to Ship tile and tile samples for warehouse
- Vet, confirm or request additional information for Design Trade accounts, establish customers in Netsuite
- Support for trade/corporate gift quotes and orders
- Handles all freight claims through freight vendors and processes replacement orders
- Processes all first quality overstock orders for made-to-order customers when possible and orchestrated/identified by a specialist
Qualifications and Skills
- BA/BS degree or equivalent experience
- 3-5 years of sales operations or sales coordinator experience
- Love for providing exceptional customer service
- Previous experience with large amounts of data entry
- Proficient in Gsuite
- Systems savvy and able to learn new platforms and processes quickly; familiarity with Netsuite and Adobe Sign a plus
- Good written and verbal communication skills
- Good organizational skills
- Strong analytical and problem-solving skills
- Natural enthusiasm for resolving problems in an ever-evolving environment
Physical and Mental Requirements
- Must be able to lift up to 30 pounds of tile
- Sitting and desk work most of the day
- Executes tasks independently
- Maintains concentration/focus on tasks
Work Environment/ Hours / Compensation
This position is a full-time, non-exempt hourly onsite role, with flexibility to work from home part of the week. This position pays $30-32 an hour, based on experience. The working days for this position are Monday – Friday, 40 hours per week, normal business hours. This position reports to the Tile Sales Director.
Only Bay Area residents will be considered.
Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans, dental, vision, acupuncture, and chiropractic, as well life insurance – premiums are 100% paid for employees. An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.
Proud Equal Opportunity Employer
At Heath, we don’t just accept differences – we celebrate it, we support it. Heath is proud to be an equal-opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.
How to Apply
If you would like to be considered for this role please apply through this application process, attaching your resume, and cover letter. Thank you for your interest!